General Manager

**Position Overview**:
The Regional General Manager for the Maritimes is accountable for the overall performance of operations, sales, customer service, and profitability across all branches located in the Maritimes. Acting as a strategic, operational, and commercial leader, the incumbent ensures consistency in business practices, flawless execution of corporate plans, and robust talent development within the regional team.

**More specifically, your main tasks will be**:
**Regional Leadership**
- Oversee all branch managers within the region.
- Ensure local operations align with the corporate vision and objectives.
- Foster collaboration among branches to maximize regional synergies.
- Represent the region to senior leadership and advocate for territorial needs.

**Business Development & Sales Growth**
- Develop and execute a regional growth plan in partnership with sales teams.
- Track key performance indicators (KPIs) for sales, margins, active customers, and satisfaction.
- Maintain and expand strategic business relationships with major clients.
- Identify new market opportunities and recommend opening additional service points when warranted.

**Operational Management**
- Safeguard operational efficiency at every branch (logistics, inventory, service, facilities).
- Implement best practices and uphold quality, safety, and compliance standards.
- Manage operating budgets, control expenses, and optimize profitability.

**Human Resources & Corporate Culture**
- Coach, motivate, and evaluate branch managers and regional teams.
- Take an active role in recruiting key talent for the region.
- Oversee employee training, succession planning, and retention.
- Promote a culture of engagement, high performance, and respect.

**Communication & Reporting**
- Provide regular reports to executive management on regional results, challenges, and initiatives.
- Effectively relay corporate priorities to local teams.Serve as an ambassador for corporate culture, values, and projects.

**Requirements**:

- Bachelor’s degree in operations management, Industrial Engineering, or related field (MBA considered an asset),
- 7-10 years of relevant experience in a medium‑ to large‑size multi‑site organization,
- Solid knowledge of logistics and distribution issues, key metrics, cost control, and operational needs,
- Experience in distribution, B2B sales, or retail (asset),Bilingual (French and English), spoken and written.
- A strategic, inspirational leader with the ability to build and guide teams toward results.
- Gifted with excellent judgment and strong problem‑solving abilities.
- Known for a strong work ethic, positive attitude, and leading by example.
- Comfortable operating at both strategic and “hands‑on” operational levels.
- Highly knowledgeable about the Maritimes market.
- Skilled in business development.
- Capable of managing multi‑site complexity.Willing to travel regularly within the region.

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers - _More than 80,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- Our team - _2,200 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

**What we are offering**
- A balance between work and personal life
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
- Free parking

**Are you interested in this position?