Order Management Associate

1 day ago

Vaughan, Canada Auro Pharma Inc. Full time

**Job Title**: Order Management Associate (Bilingual) - French

**Location**: 3700 Steeles Ave W Suite 402, Woodbridge, ON L4L 8K8

**Job Type**: Full-Time
**Industry**: Pharmaceutical
**Experience Level**: Intermediate (2-4 years)

**Company Profile**:
Auro Pharma Inc. is the Fastest growing generic pharma company in Canada. We have a large basket of generic prescription products both Orals and Injections in key therapeutic areas, Anti-Infective, Anti-Retro Viral, Cardiovascular, Central Nervous System and Pain Management. Auro Pharma Inc. has distribution and sales across Canada in all channels of Drug’s Distribution.

**Job Summary**:
The Order Management Associate will be responsible for providing exceptional customer service to clients in the pharmaceutical industry. This includes managing client inquiries, processing orders, invoicing, and coordinating electronic data interchange (EDI) processes. The Order Management Associate will also work closely with internal teams to ensure that client needs are met and that all processes are executed efficiently and accurately.

**Duties & Responsibilities**:

- Provide exceptional customer service by responding to client inquiries, resolving issues, and ensuring that client needs are met
- Process client orders and ensure that they are fulfilled accurately and on time
- Generate invoices and coordinate invoicing processes
- Manage EDI processes and coordinate with clients to ensure that all requirements are met
- Collaborate with internal teams, such as Sales and Operations, to ensure that all processes are executed efficiently and accurately
- Communicate with clients to provide status updates on orders and ensure that they are informed about any issues or delays
- Maintain accurate records of all client interactions, orders, and invoices
- Continuously seek to improve processes and provide feedback to internal teams to optimize client satisfaction

**What We're Looking For**:

- 2+ years of experience in order management/customer service
- **French Fluency is a MUST**:

- Knowledge of invoicing and EDI processes
- Strong analytical skills and attention to detail
- Excellent communication and interpersonal skills, with the ability to work collaboratively with internal and external stakeholders
- Proficient in Microsoft Office, particularly Excel and Word
- Experience with CRM software, such as Salesforce, is a plus

**Working Conditions**:
The Order Management Associate will primarily work in an office environment based in Woodbridge, ON.

Auro Pharma Inc. is an equal-opportunity employer and values diversity in our workplace. Reasonable accommodation is available upon request throughout our recruitment and selection process.

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

  • Order Picker/ Warehouse Associate

    1 day ago

    Vaughan, Canada Fountain Tire Full time

    Overview: The **Fountain Tire Vaughn** **Distribution Centre** (35 Citron Court Vaughn, ON) is currently looking a **Warehouse Associate **to join our team**!** **Compensation: $19/hour** As a **Warehouse associate**, each day will bring new opportunities, but you will always be involved in: - Picking Orders accurately by making sure KPI targets are...

  • Order Processing Associate L2

    1 week ago

    Vaughan, Canada LGC Group Full time

    Company Description **Job Description**: As an Order Processing Associate, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency. **What you’ll do** - Work with the Customer Service team on specific order...

  • Order Processing Associate L2

    1 week ago

    Vaughan, Canada LGC Group Full time

    **Company Description** As an Order Processing Associate, you will be responsible for meeting customers’ requirements by completely and correctly communicating their needs. They will also ensure order processes are supported with accuracy, speed, and efficiency. **What you’ll do** - Work with the Customer Service team on specific order support...

  • Warehouse Associate/order Selector

    5 days ago

    Vaughan, Canada White Cap Canada Inc. Full time

    A position at White Cap Canada (Brock White, National Concrete Accessories, and Brafasco) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully...

  • Bilingual Order Management Representative

    2 weeks ago

    Vaughan, Canada Bilingual Source Full time

    Get AI-powered advice on this job and more exclusive features. This range is provided by Bilingual Source. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range CA$50,000.00/yr - CA$60,000.00/yr President, Bilingual Source | Guiding Canadian businesses to attract & retain elite bilingual talent...

  • Staples Promotional Products Special Order Manager

    1 day ago

    Vaughan, Canada Staples, Inc. Full time

    While you may know Staples as the world’s leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they...

  • Order/project Desk

    1 week ago

    Vaughan, Canada Payzant Building Products Ltd Full time

    ORDER/PROJECT DESK ASSOCIATE Home Hardware is Canada’s largest independent hardware and building supplies retailer. We are also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. As an Order/Project Desk Associate you will partner with customers to fully understand their needs and assist...

  • Order Manager

    2 weeks ago

    Vaughan, Canada Next Supply Full time

    **NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics - setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.** **Purpose of Job**: **Our Core Values...

  • Warehouse Order Picker

    2 weeks ago

    Vaughan, Canada White Cap Canada Inc. Full time

    A position at White Cap Canada (Brock White, National Concrete Accessories, and Brafasco) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully...

  • Warehouse Order Picker

    7 days ago

    Vaughan, Canada White Cap Canada Inc. Full time

    Are you looking for a new career opportunity with a strong North American company? White Cap Canada - Brafasco is the company for you! We offer competitive pay, with an extensive benefits package and vast career growth. Even with limited experience, we can provide you with the tools and resources to grow and learn. We are looking for full-time Distribution...