Field Service Technician Iv

Role Summary:
**Responsibilities**:

- Initially help support pre-production vehicle builds, including assisting cross functional teams
- Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
- Operate remotely until the local service center opens, if applicable
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform complex diagnosis, repairs, installations, and inspections on vehicles
- Perform vehicle repairs in a setting outside of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
- Additional plant support, including travel, may be required depending on business need

Qualifications:

- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- Experience with leadership, mentorship, and influencing a team preferred
- 5 or more years of automotive experience preferred
- 3 or more years’ experience working on vehicle high voltage systems and HV diagnostic work preferred
- Proficient in navigating a laptop or computer in a windows or Mac environment
- Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc.)
- Extensive experience in bumper-to-bumper diagnosis and repair
- Ability to drive non-commercial truck and trailer preferred
- Ability to travel up to 75% of the time, or as needed
- Must possess a valid driver’s license, and maintain a clean driving record
- No driving related suspensions or revocation of Driver License (within a 3-5year period)
- Parts department and billing experience preferred
- Experience using a work order management system including repair documentation
- Experience working in start-up environments preferred
- Remains positive when dealing with difficult situations
- Strong organizational and time management skills along with attention to detail
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Ability to read and speak fluent English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Minimum age of 21
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
- Ability to properly document repairs completed and in process

Company Statements:
**Equal Opportunity**:
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.