Pathways Advisor

Located in the heart of the Niagara region - just minutes from one of the world’s most well-known tourism destinations - Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.

**Responsibilities include, but are not limited to**:

- Performing pathway processing duties, including daily review and analysis of incoming transcript submissions - liaising with administrative and academic areas regarding the assessment of transfer credit, advanced standing and PLAR requests
- Reviewing student records and program learning requirements to evaluate missing courses which would be necessary for diploma/certificate completion
- Facilitating on-the-spot approval of transfer credit by front line staff
- Coordinating with ONCAT (Ontario Council on Articulation and Transfer) as required
- Keeping abreast of government policies and initiatives related to transferability of students across post-secondary institutions, incorporating current policy into Niagara College processes and advising internal stakeholders, as required
- Maintaining accurate student record keeping in the Student Information System (SIS)
- Receiving, analyzing and reconciling error reports

**Qualifications**:

- Minimum two (2) year diploma in Business, Office Administration or similar field of study
- Minimum three (3) years experience in a customer-service environment, with emphasis on advising clients
- Proven experience managing and maintaining the integrity of data management systems
- Minimum three (3) years experience in a post-secondary environment with a background in Enrolment Services preferred
- Proven abilities in working independently, exercising good judgement and professionalism when interacting with clients
- Excellent communication, analytical, presentation, organizational and interpersonal skills
- Proven ability to multi-task and meet deadlines, to problem-solve under pressure within a public environment while supporting a diverse student population
- Strong customer service skills
- Demonstrated proficiency in Microsoft Office Word and Excel at an advanced level is required
- Experience with other computerized systems such as PeopleSoft are definite assets

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.