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Customer Service Agent

2 weeks ago

Belleville, Canada Schuetz Canada Incorporated Full time

or equivalent experience

**Work Setting**:

- Rural area

**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints

**Computer and Technology Knowledge**:

- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- SAP (FI/CO / HR / MM / OT SD)

**Security and Safety**:

- Basic security clearance
- Bondable
- Criminal record check

**Transportation/Travel Information**:

- Own transportation

**Work Conditions and Physical Capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Overtime required
- Repetitive tasks
- Tight deadlines
- Walking
- Work under pressure

**Screening questions**:

- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- Do you have the above-indicated required certifications?
- What is the highest level of study you have completed?

**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits

**Financial benefits**:

- As per collective agreement

**Other benefits**:

- Free parking available