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Customer Success Consultant Americas Ifrs17
3 weeks ago
Moody’s Analytics (MA) is the leading risk management consulting company and combines deep industry expertise with unique enterprise risk management software and analytics. The company provides software, services and information to banks, insurance companies, non-financial corporations, and institutional investors in over 80 countries.
Within MA, the Enterprise Risk Solutions (ERS) Division offers to Institutions a wide range of software, analytics and consultative solutions to help risk management staff understand, measure, and manage risk within an enterprise risk context. The ERS group is composed of experienced consultants working with and drawing on the insight and expertise of our world-class analytics technology, data, software as well as market experience.
**Customer Success Consultant **for Americas. Given the nature of IFRS 17, this role involves being able to handle some technical aspect of the standard (e.g. actuarial expertise, accounting expertise) to demonstrate expertise and technical knowledge to maintain high level of value perceived in our products and services with the customers throughout their Customer Experience (CX) Cycle.
This role covers multiple phases of the CX: supporting Business Development Activities, supporting Sales Cycle, supporting on-boarding and later on helping with retention.
The position presents a great opportunity for highly motivated individuals to join a highly visible growth initiative with a leading company in the market.
Travels may be required to meet with clients, consultants and internal teams.
**Roles & Responsibilities**
- **Supporting Business Development Activities**
- Bring expertise to meetings/discussion with clients and partners
- Write white papers
- Attend and participate in in industry conferences
- Contribute to Webinars- **Support Sales Cycles**
- Provide Custom Demos
- Support Trials
- PoC
- Technical answers to RFP
- Case studies- **Support On-Boarding**
- Functional Training
- Specific Configuration
- Answering expert questions
- Hand-Over to Implementation Team
- Develop knowledge base articles- **Support Retention efforts**
- Regular Expert Support to our Customers
- User Groups
- Present new solutions
- Maintain a complete view of client implementations and regular contact with clients- **Support Product Development Process**
- Perform acceptance and user acceptance testing
- Develop and refresh training materials for each version release
- Provide client feedback to the product team to aid in the product development process
**Skills and Experience**
- Customer focused with Customer’s success being what matters
- Ideally he/she will have been working in an Insurance consulting firm or similar position
- He/she must have good insurance technical skills, ideally be an Actuary or an Accountant
- Must be comfortable in demonstrating and promoting software solutions and associated services
- Familiar with Software Industry
- Ability to build relationships at all levels with clients/prospects and the internal organization
- Excellent communication skills (verbal and written)
- Hands-on, going the extra-miles
- Ability to prioritize tasks and deliverables while managing multiple projects at once
- Relatively autonomous
- Have a good understanding of IFRS 17 (or financial reporting process) requirements, analysis and methodologies
- Strong work ethic, and professional and personable
**Qualifications**:
- Professional accounting qualifications and/or experience related to IFRS would be a plus
- Actuarial qualifications would be a plus
Insurance
