Adjuster Level I, Auto Physical Damage Claims

1 week ago

Waterloo, Canada Heartland Mutual Insurance Full time

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
What you will do...
- Independently manage low-complexity physical damage claims, reviewing photos, appraisals, and repair documentation to determine liability and coverage.
- Coordinate with appraisers, vendors, and customers to ensure timely claim resolution.
- Handle Minor Injury Guideline (MIG) claims under the AB framework.
- Conduct calls for more complex AB files to collect information and assess treatment needs.
- Provide administrative support assistance as required.
- Respond to inquiries from claimants, brokers, Agents, and Direct Sales Center staff.
- Provide timely updates and explain coverage, claims processes, and next steps in clear and empathetic terms.
- Work with Senior Adjusters and Team Leads to gain exposure to more complex claim types.
- Actively handle 5-10% of assigned files as stretch claims to support career development.
- Assist during surge periods or catastrophes with triage tasks and low-complexity claims.

What you will bring...
- 1-2 years of insurance experience preferred; co-op or internship experience will be considered.
- Post-secondary education in Insurance, Business, or a related field; CIP coursework in progress is an asset.
- Basic understanding of auto damage, injury claim fundamentals, and policy interpretation.
- Proficiency in Microsoft Office and claims management systems.
- Strong attention to detail and a willingness to learn.
- Excellent time management, prioritization, and communication skills.
- Adaptability and collaboration in a fast-paced team environment.
- Customer-service orientation with a professional and empathetic demeanor.

What we offer...
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds - the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you
A Place Where YOU Can Make a Difference Proudly Canadian. Mutually Owned.

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