Representative, Auto Physical Damage New

1 week ago

Waterloo, Canada Definity Financial Corporation Full time

Job ID : 7186
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Waterloo, Canada
Posting Range : $42,400 - $78,100

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

**What can you expect in this role?**
- Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage auto telephone claims until they are resolved
- Fully explain the claim process to all customers in a way they’ll easily understand
- Confirm whether claims are covered under a customer’s policy
- Ensure all claims are promptly investigated
- Work with the customer and preferred vendors to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis

**What do you bring to the role?**
- Minimum high school diploma required
- Experience handling automobile with a good understanding of terminology and auto policies
- Previous customer service and call centre experience is a definite asset
- Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
- Professional, friendly and courteous to customers
- Able to thrive under pressure and remain calm
- Excellent written and verbal communication skills
- Bilingualism is considered an asset

Salary range is $42,400 - $78,100

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid

  • Representative, Auto Physical Damage

    1 week ago

    Waterloo, Canada Definity Full time

    **Representative, Auto Physical Damage**: Job ID : 6040 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...

  • Adjuster Level II, Auto Physical Damage Claims

    4 days ago

    Waterloo, Ontario, Canada Heartland Mutual Insurance Full time

    At Heartland Mutual Insurance, we're more than just a company — we're a community.Proudly rooted in Ontario and Nova Scotia, we're driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn't just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.Here,...

  • Adjuster Level II, Auto Physical Damage Claims

    3 days ago

    Waterloo, Ontario, Canada Heartland Mutual Insurance Full time

    At Heartland Mutual Insurance, we're more than just a company — we're a community.Proudly rooted in Ontario and Nova Scotia, we're driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn't just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.Here,...

  • Adjuster Level II, Auto Physical Damage Claims

    2 weeks ago

    Waterloo, ON NJ L, Canada Heartland Mutual Insurance Company Full time $60,000 - $90,000 per year

    At Heartland Mutual Insurance, we're more than just a company — we're a community.Proudly rooted in Ontario and Nova Scotia, we're driven by a bold vision: to be the Best Mutual. Our team of passionate professionals doesn't just follow the norm — we challenge it. We think differently, aim high, and deliver on our promise with a personal touch.Here,...

  • Adjuster Level II, Auto Physical Damage Claims

    4 days ago

    Waterloo, ON NJ L, Canada Heartland Mutual Insurance Company Full time

    Heartland Mutual Insuranceabout 20 hours agoWaterloo, OntarioMid Levelfull_timeTop BenefitsHealth and wellness benefitsPension planPaid time offAbout the roleAt Heartland Mutual Insurance, we're more than just a company — we're a community. Proudly rooted in Ontario and Nova Scotia, we're driven by a bold vision: to be the Best Mutual. Our team of...

  • Image Desk Auto Appraiser New

    4 days ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7347 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Team Leader, Auto Appraiser Admin New

    1 week ago

    Waterloo, Canada Definity Financial Corporation Full time

    Job ID : 7243 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Waterloo, Canada Posting Range : $66,300 - $122,100 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...

  • Auto Glass Technician

    2 weeks ago

    Waterloo, Canada Speedy Auto Service Waterloo Full time

    **About us** Speedy Auto Service Waterloo is a small business in Waterloo, ON N2J 3H7. We are professional and innovative. Our work environment includes: - Growth opportunities Install windshields and auto glass in our shop or from a mobile operation unit - Calibrate vehicle electronics such as ADAS systems, Lane Departure Warning, Forward Collision...

  • Auto Body Technician

    2 weeks ago

    Waterloo, Canada CSN Collision Full time

    Position Summary:CSN Shirley Drive is looking for an licensed 310B Auto Body Technician to join our team. Our Auto Body Technician must be able to take a vehicle in a damaged state and repair or restore damaged vehicles to their original structural integrity, function, and appearance. The Incumbent is detailed oriented and can multitask to accommodate...

  • Auto Body Technician

    2 weeks ago

    Waterloo, Canada CSN Collision Full time

    Position Summary: CSN Shirley Drive is looking for an licensed 310B Auto Body Technician to join our team. Our Auto Body Technician must be able to take a vehicle in a damaged state and repair or restore damaged vehicles to their original structural integrity, function, and appearance. The Incumbent is detailed oriented and can multitask to accommodate...