Tower Operator

2 weeks ago

Surrey, Canada White Rock Dodge Full time

Looking for an **Exciting and High Paying job in White Rock**with a top employer? Join** White Rock Dodge**, part of **Trotman Auto Group**, recognized as one of **the best places to work in White Rock**

**Why Work With Us?**

At White Rock, we’re not just selling and servicing cars - we’re delivering **exceptional customer experiences**. As a** Tower Operator**, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road

**What We Offer**:
A rewarding career with a **top automotive group in BC**
Permanent Role with a Competitive Salary

Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.

A supportive and innovative workplace culture

Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.

**Schedule**: Tuesday to Saturday

**Job Type**: Full time

**Compensation**: $75,000-$84,000/ annual

**What we are looking for**:**
- Previous experience in a dealership or automotive service environment preferred.
- Strong understanding of service shop operations and workflow.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment with attention to detail
- Familiarity with dealership management systems (DMS) is a plus.
- Strong customer service skills with a Commitment to delivering high-quality service.

**What your day will look like**:

- **Workflow & Dispatching**:Prioritize and dispatch work efficiently with Technicians to maintain shop flow and productivity. Monitor shop capacity and coordinate with other departments.
- **Repair Order & Internal Work Management**:Create and manage internal repair orders for service and collision inventory. Service order processing & inventory.

Track and support completion of internal work and pre-delivery inspections to meet production goals.

Assist in managing open work orders and ensure accurate documentation and timely follow-up.
- **Productivity Monitoring & Reporting**:Monitor daily produced hours for all Technicians to ensure targets are met. Communicate performance insights and productivity trends to Service Management.
- **Customer Communication & Support**: Collaborate with the team to ensure work is completed on time and customers receive status updates.

Handle incoming service inquiries and schedule appointments as needed.

Maintain a professional, courteous approach in all customer and team interactions.
- **Administrative & Compliance Duties**:Stay updated on manufacturer warranty claims, recalls and service bulletins. Data entry and administrative tasks as directed. Ensure confidentiality and compliance with company standards and procedures.

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