Manager, Service Development

**Job Description**:
**JOB TITLE**:Manager, Service Development

**DEPARTMENT**:Transit

**POSTING NUMBER**:106381

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of Brampton Transit at Clark Blvd.

**SALARY GRADE**:8

**HIRING SALARY RANGE**:$125,264.00 - $140,922.00 per annum

**MAXIMUM OF SALARY RANGE**:$156,580.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE: October 2, 2024**

**CLOSING DATE: October 13, 2024**

**AREA OF RESPONSIBILITY**:
Under the general direction of the Director of Transit Development, the Manager of Service Development is responsible for strategic leadership, direction, planning, and policy formation for Transit service development functions including service planning, scheduling, and on-street infrastructure. This includes taking a lead role in the planning and design of Brampton Transit’s services, and supporting the development of longer-term transit plans within the City of Brampton and inter-regionally.

**Service Planning & Infrastructure**
- Developing service planning policies and standards, and continually monitoring and improving service based on these standards.
- Initiating and leading system planning studies to improve the efficiency and cost-effectiveness of transit services, and developing service strategies involving new types of service, operating approaches, and technologies.
- Assist in the development of Brampton Transit’s annual service budget, allocating Brampton Transit service resources to maximize transit ridership and revenue within Brampton Transit’s financial and political constraints, and monitoring adherence to the budget.
- Support the development of Brampton Transit’s 5-Year Business Plan that supports vision of the City of Brampton through the Strategic Plan, Official Plan and Transportation Master Plan.
- Reviews and provides feedback on all City, Regional and Provincial plans that may impact on any current or future conventional and rapid transit initiatives.
- Ensures that land-use development proposals and policies are compatible with providing convenient and attractive transit service and reliable and safe transit operations.
- Provide leadership and direction for the on-street transit capital infrastructure and related projects including terminals, shelters and bus stops.

**Scheduling & Data Management**
- Effectively manage the transit services scheduling process to ensure route and schedule changes are accurate and completed in an efficient manner to meet operational and budget requirements and to maintain a high level of on-time performance.
- Establishes data for tracking service and scheduling, as it relates to service hours and ridership for future planning and statistical analysis.
- Manage the design and signup of operator work assignments, design and distribute printed and electronic information and related customer and employee communications.
- Communicate with the Union Executive and ensure the stringent requirements outlined in the collective agreement are complied with. Ensures that an optimal balance between contract compliance, on-street operability and cost is maintained.

**Staff Management**
- Provide direction and guidance to Service Development staff and outside consultants or vendors who provide project support and services for service development.
- Establish performance objectives and work assignments, and motivate staff through coaching and guidance.
- Provide technical service development expertise to assist in decision-making at lower levels.
- Responsible for adherence to internal policies and procedures, i.e. Human Resources practices, collective agreements and applicable legislative regulations, i.e. Health and Safety practices.
- Provides guidance and support to staff to ensure they are successful; ensures staff development reflects the business requirements of the organization.
- Assist supervisors with escalated performance management concerns, completes the performance appraisal cycle and makes recommendations regarding promotions, demotions and terminations.
- Ensures staff needs for training and development are met.
- Participates in Recruiting when required.
- Support staff in the project management of new systems and projects.

**Operational Excellence**
- Participate in strategic planning and direction of the Section.
- Assume responsibility for the current and capital budgets for the section and present to the Director for review and approval.
- Develop plans and policies for route planning and scheduling and the overall transit program. Make recommendations to the Director on project priorities, means of resourcing and related cost implications.
- Respond to issues and queries raised by Council as channelled through the Director.
- Responsible for the establishment, maintenance and monitoring of quality assurance and continuous