Caregiver Manager

**Caregiver Manager - Halifax & Live-In Care**:
**Make a Real Difference, Every Day Empower Our Earth Angels to Deliver Exceptional Care**

Are you a compassionate and dedicated leader with a proven ability to support and develop care teams? Do you thrive on fostering a positive work environment while ensuring the highest standards of client care?

At **Earth Angels Home Care**, we've been helping seniors and others in Nova Scotia thrive in the comfort and familiarity of their own homes for over 20 years. We're incredibly passionate about providing skilled, compassionate, ethical, and confidential care—and it's our wonderful Angels who make that possible.

We are currently seeking an **outgoing, motivated, and dedicated Caregiver Manager** to join our **Halifax office** and oversee our **Live-In Care Program** across Nova Scotia. If you're ready to be the central point of contact for our caregivers, collaborate effectively with office staff, and contribute to achieving exceptional client care and growth goals, we'd love to hear from you.

**About Earth Angels Home Care**:
Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live safely and independently at home. We provide personalized home care services, including hourly and **Live-In Care**, to fit each family's unique needs.

**Position Overview**:
As the **Caregiver Manager for Halifax & Live-In Care Programs**, you'll play a dynamic and hands-on leadership role supporting our caregiving teams.

Your **day-to-day** involves **collaborating closely with office staff** to schedule and recruit caregivers while also spending meaningful time **coaching and supporting caregivers in the field** to improve their skills, confidence, and performance.

You'll be part of a collaborative and creative environment that encourages **brainstorming solutions, teamwork, and innovative problem-solving** to overcome complex staffing and care challenges.

This is a fast-paced, people-focused role that blends operational coordination with mentorship and development—ensuring every caregiver feels supported and every client receives exceptional care.

You will report directly to the **Branch Manager, Halifax**, and work in partnership with the **Regional Director, Nova Scotia**, and **the Executive Assistant**to ensure exceptional service delivery and operational success.

**Key Responsibilities**:
**Caregiver Engagement & Development**:

- Serve as the **primary point of contact** for caregivers (hourly and Live-In Care), promptly addressing questions and resolving concerns.

- Build strong, ongoing relationships with caregivers to ensure job satisfaction and alignment with company values.

- Engage new caregivers before orientation, ensuring they understand expectations and required documents.

- Conduct weekly orientation sessions and **Live-In Care** onboarding sessions.

- Deliver ongoing training and support through individualized sessions, skills labs, and **Live-In Care-specific** refreshers.

- Provide regular performance feedback, including 3-month reviews and wage progression discussions.

- Conduct evaluations for both Halifax and **Live-In Care** caregivers.

**Care Team Collaboration & Oversight**:

- Partner with the **Client Care Manager (Halifax)** and **Live-In Care Client Services Manager** to ensure alignment between client needs and caregiver assignments.

- Support caregiver scheduling and ensure **care plan adherence and compliance with Live-In Care SOPs**.

- Accompany caregivers to initial client introductions when possible.

- Follow up with caregivers after first shifts, new assignments, and **Live-In Care** placements.

- Monitor caregiver utilization, retention, and satisfaction metrics.

- Work with caregivers to uphold Standard Operating Procedures (SOPs) and ensure compliance with all provincial and internal policies.

- Participate in the **emergency on-call rotation** with office staff.

**Recruitment & Onboarding**:

- Oversee sourcing, attracting, and onboarding of new caregivers, particularly those suited for **Live-In Care** and Halifax hourly care.

- Manage job postings, community outreach, and recruitment events.

- Complete all reference and background checks in compliance with company policy.

- Ensure all pre-employment documentation and onboarding steps are completed efficiently.

- Provide weekly staffing and recruitment updates to the **Branch Manager** and **Regional Director**.

- Forecast caregiver needs based on business growth and client demand.

**Qualifications**:

- **Bachelor's degree** in healthcare administration, business management, human resources or related field (required).

- **Minimum 5 years** of leadership experience in healthcare.

- Experience managing both hourly and **Live-In Care** teams strongly preferred.

- Strong knowledge of home care regulations and provincial standards.

- Excellent communication, interpersonal, and leadership skills.

- Proven conflict