Supervisor

1 week ago

Thunder Bay, Canada Tim Hortons - Hawker Rd Full time

As a Supervisor, you are an enthusiastic role model who motivates Team Members to deliver exceptional service for every guest, every time. You build positive relationships with your team members and promote a positive and inclusive work environment.

As a passionate team leader, you believe in the importance of training Team Members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick-service restaurant industry, you take pride in supporting the Manager in the day-to-day operations of a fast-paced restaurant.

**Responsibilities**:

- Managing labour costs through effective floor management
- Controlling food & paper costs using order guides
- Ensuring that product launches and promotions are executed with perfection
- Resolving Guest issues, as well as working with your team to minimize issues
- Participate in the recruitment process
- Training new Team Members
- Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
- Coach & discipline Team Members as needed
- Be a leader and always lead by example by following all Tim Hortons policies and procedures
- Plan, organize, direct, control and evaluate daily operations
- Foster a positive work environment through leadership and example

**Why Work for Us? We Offer**:

- Health & Dental benefits
- Comprehensive training
- Advancement opportunities
- Community involvement

**Physical Demands**:

- Walking and standing for long periods of time
- Able to lift and carry up to 20 kg / 45 lbs
- Able to receive large deliveries up to twice a week
- Able to transition between cold (e.g. freezer) and hot (e.g. oven) working environments
- Ability to work under pressure in a high fast-paced environment adhering to tight deadlines

**Availability**:

- Must be flexible as your work schedule may vary week to week based on business needs while fostering a fair work/life balance.

**REQUIREMENTS**
Education - Secondary (high) school graduation
- Experience - Minimum 1 year experience in the quick-service restaurant industry
- Computer Skills - Point of Sale System, Microsoft Office - Word, Excel, Outlook
- Clearview experience an asset
- Excellent written and verbal communication
- Strong leadership and interpersonal skills
- Customer service mindset

**Job Types**: Full-time, Permanent

Pay: $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- On-site parking
- Store discount
- Vision care

**Education**:

- Secondary School (required)

**Experience**:

- Supervising: 1 year (required)
- Quick Service Restaurant: 1 year (required)

**Language**:

- English (required)

**Location**:

- Thunder Bay, ON P7K 1K2 (required)

Work Location: In person

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