Transitional Tenant Support Worker

Employment Type:Full-Time, Contract Work Hours: 35 hours per week (including evenings and weekends) Salary: $33.78 per hour (L7) Location:27 Madison Avenue, Toronto, ON M5R 2S2 Contract Period:September 14, 2026 to January 29, 2027 InternalApplication Deadline**:Friday, August 14, 2026 ExternalApplication Deadline**: Monday August 17, 2026 JOIN OUR TEAM Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change. We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion. Over the next few years, The Neighborhood Land Trust and YWCA Toronto are implementing required renovation projects across the Scatter Homes portfolio, to ensure all of the homes are in a State of Good Repair. The implementation of these renovations requires the buy-in and participation of tenants and may in some cases require tenants to temporarily relocate from their homes to allow renovations to be completed. This position is responsible for providing communications and support to tenant households impacted by renovation work occurring in their homes, including but not limited to planning and implementation of temporary relocation. They work directly with tenants in advance of and during the renovation process, to ensure clear and consistent communication, coordination of contractor access, relocations schedules, ongoing one-on-one support as needed, and addressing gaps in services. They will also create tenant facing communications materials as well as internal program documents, tools and resources as needed. ABOUT YWCA TORONTO
- HOUSING SUPPORT PROGRAM, PARKDALE SCATTERED HOMES YWCA Toronto Housing Support Program
- Scatter Homes portfolio offers families a range of permanent and affordable housing options that are owned by Neighborhood Land Trust (NLT). These include 154 units of permanent housing within 82 scattered properties. YWCA Toronto has a management agreement to provide Property and Tenancy Services for these Scattered Homes. Assistance will be available to help tenants maintain their housing, build the skills required to ensure successful tenancies and participate in their community.

KEY RESPONSIBILITIES

- Works with the YWCA and NLT teams as a specialist in the area of innovative home relocation, stabilization, eviction prevention, and capacity building with marginalized and mixed communities;
- Provides leadership in developing services that promote inclusion, participation and, creativity to build a vibrant community where safety and wellbeing are shared values;
- Liaises with YWCA & NLT staff teams to coordinate communication with tenant households who are impacted by capital projects, including repairs undertaken with tenants in place as well as those requiring temporary relocations;
- Liaise with impacted tenant households and Housing Administration team to ensure temporary accommodation agreements are understood, signed, and implemented in a manner that respects tenants and allows for repair projects to proceed in a timely manner;
- Ensures that details on notices to enter units and buildings are correct and understood by tenant, served in a timely manner, and that follow ups are undertaken with tenants where needed;
- Maintains a working knowledge of the Residential Tenancies Act, Housing Services Act, and the Ontario Human Rights Code;
- Has a comprehensive understanding of RGI rules and regulations;
- Responsible for ensuring safety policies and procedures are applied consistently in programs serving high need, women and gender diverse individuals with multiple barriers;
- Models’ effective community engagement, conflict resolution, facilitation, and crisis intervention skills in a collaborative, multi-disciplinary team context;
- Shares in On Call for Scatter Homes Support program. QUALIFICATIONS
- General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work, Occupational Therapy, etc.) (Cases for Equivalency will be considered);
- 3
- 5 years of demonstrated experience working in diverse, direct and complex service settings with adults and families who experience the impacts of poverty, homelessness/under-housing, violence/trauma, mental health and or substance use challenges, and other sources of marginalization or oppressions;
- Knowledge, skills and expertise in the following areas: Social Housing, Community engagement, Residential Tenants Act, Homelessness, intersections of Housing and Health; Program development and evaluation;
- Demonstrated in-depth understanding of marginalization and vulnerability, as it specifically relates to women and gender diverse people and their families living with trauma, mental illness, addictions and chronic health issues;
- Demonstrated ongoing commitment to critical self-refle