Front of House Manager

_**Locality Brewing**_
- Locality Brewing is located on the traditional, ancestral, and unceded territory of the _
- Kwantlen, Matsqui, Katzie and Semiahmoo First Nations._

**About Locality Brewing**:
We are in the heart of the Township of Langley’s Farmland, surrounded by gorgeous rolling fields, delicious berry farms, fruit wine, ciders, and distilleries. Our brewery is a place for our guests to connect to the farm ingredients that are used in the beer, take in the peaceful sound of the birds, mingle with friends, family and make new friends and participate in the “L A N D to G L A SS” experience.

Locality Brewing is located on 96 beautiful acres, where we grow barley, hops, hazelnuts, cider apples, we have chickens and keep honeybees. We have a ½ tonne malthouse and 10 Hex brewing system, a tap and tasting room and beer picnic garden surrounded by the hops and a gorgeous little pond, we call the Lagoon.

**RESPONSIBILITY OVERVIEW**:
Reporting to the General Manager, the Front of House Manager is accountable for the overall operations and results in the Front of House and Picnic area. This includes Culture, employee skills and development, achieving high levels of service and food/beverage quality, labour cost, execution, cleanliness, adherence to standards, and being 100% guest obsessed. You will be responsible for delivering expected financial results that contribute to overall success of the business. As other managers will be contributing to the Front of House success, you will also be responsible for contributing to the success of all other areas of the brewery.

**WORKING RELATIONSHIPS**:
Role executed in conjunction with the following departments and or external service providers. General Manager, Head Brewer (navigating Tap selections and New Beer Promotions), Suppliers, Vendors, and Events.

**Business Acumen - Opportunity Spotting and Problem Solving**
- Use guest feedback to improve the overall execution in the front of house and enhance the guest experience and work with marketing plan recommendations
- Identify opportunities in the front of the house and food program to improve success and increase sales.
- Successfully implement new menu rollouts and training
- Achieve planned labour targets through proper forecasting and management
- Achieve planned COGS targets through system utilization and follow up
- Strong understanding of financial P&L
- Create Key Performance Indicators for staff with a monthly group incentive for achieving these.

**Coaching and Teaching**
- Provide ongoing development and coaching for your employees around all aspects of the business.
- Ensure all training tools are being utilized and testing completed on time.
- Perform reviews on all the front of house employees along with aligning and implementing an individual development plan for each employee
- Consistent weekly communication around successes and opportunities
- Focused on strength acknowledgement and opportunity for improvement

**Leading, Motivating, and Inspiring while managing Culture**
- Establish and achieve clear business goals and financial targets with your General Manager, which is then filtered down to your front of house employees
- Developing a comprehensive manpower plan to effectively meet execution needs for ongoing operations, new restaurant development, and turnover
- Demonstrate guest-led focus by regularly engaging guests and staff
- Make people and business decisions based on community and kindness but that will allow us to continue to improve our brand health
- Not only identify gaps in execution and standards, but always be looking to improve on the status quo during every shift
- Must be able to inspire, teach, motivate, and drive business initiatives with the employees
- Must have a passion for executing amazing food and service and look to incorporate fun into every shift.

**Front of House Manager and or Shift Supervisors**
- Staff training
- Adjusting Cash Deposits - Journal Entry SOP
- Daily Sales - Journal Entry SOP
- Recording Credit Card Tips
- Wholesale to Retail Inventory Transfer
- Point-of-sale (POS) and ecommerce
- Book Events, Coordinating Large Group bookings

**Front of House Dailly Duties**
- Stocking fridge, merchandise, bathroom
- Taps kegs, records inventory usage, line cleaning
- Customer service
- Decorating tasting room
- Cleaning tasting room, bathroom
- Setting up picnic area

**Compliance**
- All food safety and HACCP guidelines met and followed daily
- Health and Safety boards up to date
- Must maintain all brand standards

**Benefits**:

- Casual dress (Locality Shirts Provided)
- Discounted or free food and equivalent to a free beer per shift
- Extended health care or compensation

**Schedule**:

- Weekdays
- Weekend availability

**Supplemental pay types**:

- Tips
- Benefits Package

Work Location: One location and agreed upon events and outside Markets, hours for FOH will be adjusted and filled through the FOH managers scheduling

**We Grow, We