Manager, Academic Advising

2 weeks ago

Surrey, Canada Kwantlen Polytechnic University Full time

Employee Group:
**Administration/Management**
- Hours of Work (BCGEU):
- # of openings:
**1**
- Hours Per Week (BCGEU):
**35**
- Pay Level:
**7 - Administrative Salary Grid**
- Days of Work (BCGEU):
**Monday, Tuesday, Wednesday, Thursday, Friday**
- Employment Type:
**Temporary Full Time**
- Internal Closing Date:
**Open Till Filled**
- Travel Frequency:
- External Closing Date:
- Competition ID:
**2386**

**Kwantlen Polytechnic University**

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

**JOB OVERVIEW: MANAGER, ACADEMIC ADVISING**

Reporting to Director, Student Success, this position is responsible for efficient and effective operation of all Academic Advising activities in the Central Advising department. The Manager will assist with carrying out responsibilities related to the delivery of quality advising services in accordance with KPU’s strategic plan. In particular, this position is responsible for the ongoing management, delivery and benchmarking of service quality across all campuses

**EDUCATION AND EXPERIENCE**
- A Master’s Degree
- 3+ years of recent related experience in a public, post-secondary institution with increasing levels of responsibility or an equivalent combination of education, training and experience.
- Leadership and team management experience
- Experience leading in a unionized environment is preferred.

**QUALIFICATIONS**
- Ability to effectively engage with students of diverse ages and backgrounds.
- Demonstrated commitment to providing outstanding customer service.
- Demonstrated experience leading and implementing change resulting in improvements to service quality, staff productivity and systems efficiency.
- Demonstrated understanding of strategic enrolment management concepts and academic policies and processes that contribute to a quality undergraduate experience.
- Excellent analytical, problem-solving skills, and conflict resolution skills.
- Demonstrated experience managing multiple projects within a rapidly changing environment.
- Thorough knowledge of Canadian post-secondary education systems
- Exceptional presentation, written and verbal communication skills
- Ability to travel between all KPU campuses frequently.

click here for a more detailed job description

**Does this role sound like it was made for you, yet you don’t check every box?**

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

**Note to Applicants**:
We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.

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