Claim Manager

1 week ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

**Claim Manager**

**Why you’ll love this role**:
You get to help others, be decisive and creatively connect people to the resources they need You will use critical thinking, a strategic approach while demonstrating compassion and empathy. Being a Claim Manager allows you to work freely, manage your time and feel the satisfaction of checking items off your to-do list while also providing support and guidance to employers and employees navigating disability absences. Come make an impact on people's wellbeing and future.

**What you’ll be working on**:
- Investigate, evaluate and determine eligibility for initial and ongoing payment claims based on medical information, job requirements, non-medical factors, contract terms and department/industry protocols within established service standards- Manage active claims duration by utilizing best practices- Interview claimants and employers through telephone interviews- Ensure accurate and timely documentation of all communication with customers- Formulate and implement a detailed case management plan on each file with a focus on a timely, sustainable and safe return to work; interact with and appropriately challenge treating physicians and employers; make referrals for independent medical assessments and to alternate insurance organizations (federal, provincial and private insurers)- Collaborate with in-house return to work facilitators to design and monitor return to work programs- Collaborate with team members to exchange ideas, gather information and offer solutions on claims- Based on department standards, ensure proactive communication with our customers regarding claim status and developments- Accountable for positive file resolution and appropriate outcomes

**What you’ll need to have**:
- Well-developed written/verbal communication and interpersonal skills- Any amount of years experience in claim management- Knowledge of medical terminology and Disability Management best practices/protocols- Knowledge of relevant provincial employment legislation and legal requirements-
- Completion of a university degree in anatomy, biology, kinesiology, life sciences or psychology

**It would be nice for you to have**:
- LOMA 280, 290, HIAA, CEBS - GBA are assets.- Bilingual (English/French) is an asset

**Beyond the salary**:
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits plan- Pension plan- Social club- Learning & development- Current career opportunities- Career choices

**Get to know us**:
We’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.

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