Maintenance Manager

**Reports to**: Director of Maintenance and Operations

**Status**: Full Time, Permanent

**Schedule**: 8:30am-4:30pm, Monday - Friday (75 hours bi-weekly)

**Compensation**: $60,000+, commensurate with experience

**Location**: Nanaimo, BC

**Organizational Focus**:
Pacifica Housing Advisory Association (Pacifica Housing) has been providing safe and affordable homes for almost 35 years and is one of the largest non-profit housing providers on Vancouver Island. As a charitable organization, Pacifica Housing's vision is to provide _Equitable housing in pursuit of thriving communities_. Our mission is to advance independence of individuals and families through equitable housing and supportive services. Our values are authenticity, leadership, respect and social justice.

Pacifica Housing is a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building up our fast-growing team with a culture that supports and drives our people and reinforces our team with caring, responsible innovators. Pacifica owns and/or operates 38 properties in addition to a number of programs. The annual budget is approximately $21M and the total staff complement is around 160 employees.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. A living wage is defined as the hourly amount a family needs to cover basic expenses and is calculated based on the cost of living for that region. Providing a Living Wage is beneficial to the economy, community and employees.

Property Services ensures the prudent management of the organization's rental housing portfolio assets including planning and delivery of property maintenance activities.

**Position's Primary Objectives**:
Participates as a key member of the Property Services team responsible for oversight of for day to day preventative and reactive maintenance related matters for Pacifica properties throughout Greater Victoria including:

- Support the Senior Manager of Maintenance and Operations by ensuring day-to-day maintenance activities take place and support the delivery of services to meet the organization's quality and efficiency standards;
- Collaborate with other departments to ensure a high level of customer service is delivered to clients, residents and internal departments;
- Fostering a positive, active and collaborative relationship with all Pacifica teams, residents, communities and associated agencies;
- Provide leadership and technical direction to the maintenance team;
- Perform a variety of maintenance and property management related functions.

**Key Responsibilities**:
**1. Team Management**

Provide day-to-day supervision of the maintenance team including:

- Provides leadership and supervision to staff in a manner that motivates, guides, and directs them to be responsible and accountable;
- Supports direct reports through coaching ,mentoring, guiding problem solving and professional development;
- Undertakes regular check-ins, team meetings and performance management as needed;
- Participates in recruitment, retention, and oversees team performance management;
- Acts as a technical and training resource to the maintenance team;
**2. Planned Maintenance**
- Ensures safety standards and operational policies and procedures are adhered to by the team during daily maintenance activities;
- Ensures timely engagement and implementation of maintenance schedule activities;
- Coordinates and provides oversight of outside contractor' work;
- Manages contracts and quality control of service delivery;
- Conducts building property inspections every 6 months and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
- Coordinates unit inspections once per year and ensures corrective maintenance action is scheduled as required, and tenancy issues observed are reported to resident services;
- Coordinates and monitors the preventive maintenance schedule;
- Oversees suite turnovers and ensures that they are completed in a timely manner at an acceptable standard.

**3. Reactive Maintenance**
- Prioritizes and assigns work activities;
- Monitors and identifies day-to-day issues that impact the delivery of maintenance services and resolving or recommending solutions to identified issues;
- Empowers the team to respond and address issues as they arise;
- Participates in the on-call rotation and serves as back-up for emergency on-call shifts and after-hours maintenance assignments;
- Troubleshoots building system issues;
- Responds to emergency maintenance requests as required

**4. Administration**
- Maintains adequate maintenance supply inventory and material ordering;
- Reports to the Associate Director of Maintenance and Operations regarding issues resolved, those needing attention, and those currently in progress;
- Works independently to meet deadlines and complete assignments as arranged;
- Revi