Conference Planner, Associate Registration

**Description**:
**Role Purpose**:
Support the Associate registration team by ensuring that associate registration timelines are met for delivery and execution. Should articulate the associate registration process and the guidelines for each Business Unit and be a resource for answering associate questions.

**Primary Responsibilities**:

- Support the Associate Registration strategy for Gartner’s 40+ Global Destination Conferences.
- Monitor the progress of all efforts, resolve issues and concerns, and enforce the company's policies and regulations.
- Support list management process and prepare data uploads to the registration platform.
- Test the end-to-end experience of Associate registration.
- Respond to inquiries received via a shared Outlook inbox. Answer FAQs and escalate as needed.
- Aid team leaders in a simple analysis of Associate Registration data.
- Ability to work flexible hours when needed.
- Travel to conferences to provide on-site support as needed and determined with the manager.

**Expected Results**:

- Flawless client experience
- Flawless execution with high client satisfaction scores and strong client retention
- Build and maintain excellent working relationships
- Exceptional operational efficiency

**Key Contacts**:
**Internal**:

- Conference Production team including, but not limited to, Registration, Registration Technology, Housing, Strategic Planning, Logistics, Exhibitor Operations, Expert Management team, GTS Sales, GBS Sales, Services & Delivery, Consulting

**Education**:

- Bachelor’s or master’s degree with focus on events and/or Business Administration preferred, but not required if they have appropriate/related experience (see below).

**Professional Experience**:

- Minimum of 1-3 years in the registration or events industry
- Experience working in online registration systems

**Key Competencies/Knowledge, Skills & Abilities**:

- Excellent interpersonal and customer service skills. Ability to effectively deal with associate concerns in a friendly and positive manner and provide positive and proactive solutions.
- Ability to effectively solve problems, think creatively, make decisions and take action, exercising independent judgment.
- Experience with providing service and collaborating with global colleagues.
- Highly motivated with strong attention to detail and the ability to anticipate challenges and troubleshoot.
- Organizational skills with the ability to multitask and prioritize projects under high volume.
- Ability to work independently and as part of a global team.
- Eager to identify administrative/procedural challenges and implement solutions.
- Strong oral and written communication skills.
- Willingness to travel approximately 20% of time mainly across EMEA and potentially NA/APAC locations (4-7 times per year)

LI-NB1

ConferenceOperations

**Who are we?**

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:84784