Customer Service

**Customer Service & Quotes Associate**

**Location: Full Time Office Based, Toronto (Allen/Sheppard)**

We are a fast-growing manufacturer of high-quality, performance, architectural/commercial lighting products. With customer-focused technology, exceptional after-sales service, a twenty-year track record of constant product innovation, and vertically integrated manufacturing in Toronto, we continue to execute our growth strategy. We are a third-generation family-owned business with a modern culture, and super flat organizational structure. We pride ourselves on offering solid opportunities for career advancement.

Beta Calco is seeking a dynamic Customer Service & Quotes Associate to join its team. The individual will be a key contact for customer orders, quotation inquiries, complaints, and compliments. The individual will work as a liaison between Beta-Calco’s Agents, Regional Sales Managers (RSM’s), and our Internal Team.

**Compensation is commensurate with experience**

**Job Requirements**
- Process customer orders within 24 hours of approval and send order confirmations.
- Provide accurate quotations to agents
- Work with engineering and new product development teams on custom and product modification quotes and ensure approval drawings are submitted by engineers
- Process order changes according to established company policies and procedures.
- Provide timely and accurate information in support of customer order status and product performance inquiries from Agents and (RSM’s).
- Perform courtesy calls to ensure previous requests and/or problems were resolved satisfactorily.
- Manage the distribution and storage of samples required by RSM’s.
- Monitor production order status and schedules and expedite delivery per customer requests, notify agents of any delays.
- Be capable of reading, understanding, explaining, and responding to customer contract Terms and Conditions and other Order/Contract attachments.
- Evaluate agents’ project requirements and provide advice on product selections.
- Maintain in-depth knowledge of company website features to provide assistance to RSM’s and Agents.
- Provide Agents with product solutions or alternatives within the scope of their project and within their budgeting requirements.
- Investigate warranty issues and claims. Maintain detailed warranty files for documentation.
- Inform the accounting department of new customers that require setting up and/or credit checks
- Provide timely feedback to the company regarding warranty issues, service failures or customers concerns and manage RMA’s for re-work.
- Work closely with all departments to understand issues and limitations that may compromise lead times or limit product offering. Communicate information effectively to RSM’s or Reps.
- Partner with Marketing, Manufacturing, Production, Engineering and Shipping to fulfill and exceed customers’ expectations.
- Perform special projects and other related duties as assigned

**Skills and Qualifications**:

- University degree or College Diploma. Engineering Degrees are highly welcome.
- Experience in customer service, and or the manufacturing sector an asset
- Experience with CRM preferable
- Technical aptitude with the ability to read and interpret basic engineering and design data
- Strong organizational aptitude, detail oriented and excellent time management skills
- Excellent written and verbal communication skills
- Strong Excel Skills critical
- Team player; self-motivated; decisive
- Ability to work under pressure and multitask in a fast-paced environment
- Experience in the lighting industry an asset

**Note to Recruiters : Thank you for your interest, but please do not contact us.**

We thank all applicants, but only those selected for an interview will be contacted.
- Beta Calco Inc. is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please indicate so by notifying Human Resources._

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Manufacturing Sector: 1 year (preferred)
- Lighting industry: 1 year (preferred)
- Customer service: 1 year (required)