Genesis Experience Manager Ownership

2 days ago

Greater Toronto Area, Canada Genesis Yorkdale Full time

Exciting opportunity at the New-built Dealership along Hwy 401 across from Yorkdale Mall. Address: 151 Billy Bishop Way, North York.

**Job Overview**
We are seeking a dedicated Service Advisor who is the dealership's first-line customer relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall, the tasks include diagnose, assist, cost RO's, follow up and assist overall in the smooth daily running of the service department.

**Responsibilities**
- Communicate with service customers to determine the nature of the mechanical problems
- Schedule appointments using dealership booking system
- Secure agreement form customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
- Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications
- Stay up to date on technical and performance information on all vehicles serviced by the dealership

**What You Offer**
- Proven experience in customer service
- Excellent time management skills
- Exceptional Phone etiquette
- Flexible to work retail business hours including weekends
- One year of Service Advisor experience
- Strong work ethic and team player

**Benefits**
- Extended health care
- Life insurance
- Store discount

**Job Type**:Full-time and In-person

Pay: From $50,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount

Schedule:

- 5-day work week including weekdays and weekends in rotation

Pay: From $50,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

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