Customer Success Representative

2 weeks ago

Mississauga, Canada Transcore Link Logistics Full time

Are you seeking a **dynamic** company with a **vibrant** work culture and **work-life balance**? Join Loadlink Technologies, where your role shapes our image in Canada's thriving Tech and Transportation sectors. Our Customer Success team ensures the highest **quality** and **reliability** for our customers, embodying **professionalism** and **driving** business **expansion** as **brand ambassadors.**

**What makes Loadlink Technologies awesome**:

- **Hybrid work model**: Enjoy the flexibility to work from the office and remotely (2 days in office)
- **Fun work environment**: We celebrate wins, big and small, and know how to balance hard work with fun
- **Career growth opportunities**: This is your chance to grow with a company on the rise
- **Competitive compensation & benefits**: We offer a competitive salary you'll love, plus a hand-picked benefits package, bonus, and internal recognition program
- **Prepare for your future**:50% matching RPP and stock purchasing option.
- **Perkopolis discounts**: Savings on electronics, fashion, tickets, travel, wellness, home, furniture, food & more
- **Vacation**: You get paid time off throughout the year to take a well-deserved rest (ask us more about this)
- **Social Responsibility**: Engage in volunteer events, fundraising efforts, support local food banks, participate in CSR, promote environmental sustainability, and much more
- **Collaborative Opportunities**:Working alongside diverse teams to accomplish company goals, building connections with your colleagues, joining networking opportunities, getting involved in company-wide events, and enjoying team-building activities.
- **Company Values we stand by**: Integrity, teamwork, accountability, and continuous feedback and improvement.

**Responsibilities**:

- Become a brand enthusiast for our products and effectively communicate value propositions and sales opportunities
- Build relationships with preferred customers and internal stakeholders to grow existing business
- Provide exceptional customer service to our clients, addressing and troubleshooting to resolve any issues
- Bring your ideas and strategies to advance our company’s vision for the future
- Utilize our CRM to manage customers, opportunities, and accounts
- Actively participate in regular goal setting and team building sessions
- Training customers on how to use our software solutions

**What we’re Looking For**:

- Strong communication skills in English - written and verbal
- Previous customer service or sales experience (preferred)
- Good working knowledge of MS Office Suite and Salesforce (preferred)
- A positive and energetic personality who can articulate Loadlink’s value proposition
- Great multi-tasking abilities
- The ability to work independently and as part of a team
- Great problem-solving skills - someone who can think through problems and develop solutions quickly while always demonstrating a positive attitude
- An eagerness to learn and adapt to new processes and technologies effectively
- A go-getter mentality - someone not afraid to back down from a challenge

**Skills**: Preferred
- Customer Success
- Communication
- Technical Customer Care
- Training & Development
- Upselling

**Behaviors**: Preferred
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group

**Motivations**: Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

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