Customer Service Rep/ Order Desk Rep

6 days ago

Surrey, Canada Naturally Home Grown Foods Full time

**Be real. Or adventurous. Or both.**

At Naturally Homegrown Foods, we craft great tasting natural snacks that inspire people to go beyond. As our company has grown, so have our product linesyet our passion for quality has never wavered. **We need team members who share our passion** for high quality, all natural, and adventurous snacks.

We offer **a competitive salary of $52-$56K and every position at Naturally Homegrown Foods comes** **with benefits**, including extended health and dental coverage, RRSP matching, Employee Assistance Program (EAP) and, of course, chips and popcorn

The 5 words that best describe us are:

- Natural
- Adventurous
- Authentic
- Trustworthy
- Energetic
- Witty

We know that’s six, but we also like to push limits and go beyond expectations.

We’re independently owned & operatedand proudly Canadian to boot.

**OVERVIEW OF POSITION**:
A member of the Sales team, our **Customer Service Representative** acts as**a primary liaison between our customers and internal departments, including shipping, warehouse, sales, and finance. This high-volume, complex role is responsible for processing all our customers’ orders while ensuring a positive customer experience and eliminating the risk of shipping errors and penalties.

**RESPONSIBILITIES**:

- Data entry and order invoicing
- Maintaining sample room inventory levels and completing monthly inventory count & posting
- Shipment of customer samples for Sales related activities
- Building and maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints and drafting status reports on customer service issues
- Troubleshooting customer problems and suggesting mutually beneficial solutions
- Follow-up orders on progress to ensure shipping dates are met; as well as contact customers when items are out of stock
- Ensure all discrepancies are handled immediately
- Various reporting functions as required
- Communicating regularly with Logistics and Production departments to ensure a high order fill rate by maintaining efficient stock levels

**REQUIRED SKILLS AND EXPERIENCE**:

- 3+ years of experience in a role where a core responsibility was uploading & downloading invoices through online portals for a major food retailer
- Strong detail-orientation and can demonstrate high accuracy in data entry skills
- Strong Outlook, Excel and Word skills
- Proficient in communicating with potential new customers
- Experience using SAP an asset
- Experience using SPS an asset
- Experience with Commercial Invoices, Proforma and USDA Prior Notice an asset
- Ability to hold others accountable in a friendly & diplomatic manner, even if they don’t report to you.
- Comfortable with being on an active production floor when necessary

**Come join our team and explore what’s real**

Find us on Facebook, Twitter, and Instagram to learn more about who we are

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