Digital Literacy Trainer

Location
- Main Office Location: 535 Hornby Street, Vancouver, BC; ability to work at
Other YWCA locations across Metro Vancouver are required; in-person service
Delivery with opportunities to work from home as required.
- Posting Period
- June 12, 2025 - June 25, 2025
Job Description**What you’ll be doing**:

- Facilitating specialized small-group sessions on digital literacy for program participants and staff, covering both hardware and software usage through classroom-based and online learning formats.
- Providing individualized training support in areas where learners face challenges. Manages a multi-level learning environment that combines online and in-person instruction and coordinates a loaner laptop library for program participants.
- Covers software basics and introductions to AI tools, with instruction also emphasizing how to comprehend, evaluate, and act on online information, including news sources, public health updates, and civic content from government websites.
- Provide one-to-one digital literacy training virtually, by phone, or in person
- Design and prepare curricula and course outlines; develop instructional methods, videos, training aids, manuals, and other learning materials
- Support data collection and assist in preparing reports
- Contribute to written content such as newsletters and blog articles
- Maintain and expand expertise in computer science and digital literacy
- Collaborate with program staff to coordinate workshop plans that support integrated, practical learning experiences
- Foster a welcoming, engaging, and innovative learning environment
- Be open to and incorporate feedback and coaching from peers, participants and supervisors
- Fluency in two or more languages is considered an asset
- Other duties as required.

**What you’ll need**:

- 3-5 years of experience facilitating and delivering digital literacy training in both in-person and hybrid formats
- Advanced knowledge of Learning Management Systems (LMS)
- Experience using LMS platforms such as Absorb, Relias or similar tools for course delivery and tracking
- Skilled in developing digital literacy curricula and designing e-learning courses
- A valid, clear criminal record check (including working with vulnerable populations) is required.

**What we offer**:
We offer our eligible employees the following benefits as part of their total rewards package:

- Extended medical and dental benefits
- A defined benefit pension plan (MPP)
- Pregnancy, parental and adoption leave top up
- 22 vacation days and 3 personal days, in addition to paid sick leave
- Flexible working arrangements for applicable positions
- Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
- A workplace that prioritizes employee health, safety and well-being, including many learning and growth opportunities such as our employee mentorship program and three equity committees that help to support our goals towards achieving meaningful equity and inclusion.
- Free staff membership to our Health + Fitness Centre
- Discounts at our YWCA Hotel
- Priority in YWCA Child Care centres

**Pay Rate: $31.16 per hour**
How to ApplyIf you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter by **June 25, 2025** to:
Ehtesham Azad, Program Manager (He/Him)

535 Hornby Street, Vancouver, BC, V6C 2E8

Want to learn more about working at the YWCA? Explore our careers page.

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.

YWCA Metro Vancouver is committed to truth and reconciliation. This includes understanding the truth and impact of our shared colonial history, making positive changes within our organization and taking actions that advance safety, justice and equity for Indigenous peoples.