Microsoft Solutions Specialist

**Job ID**: 2865
**Openings**: 1
**Jurisdiction**: Civic Middle Management
**Division**: Corporate Services
**Department**: Technology
**Branch**: Cross Functional Solutions
**Location Name**: Regina, Saskatchewan, CA
**Type of Posting**: Internal & External
**Employment Type**: Permanent
**Hourly Salary**: $34.04 - $42.68
**Date Posted**: May 09, 2025.
**Closing Date**: May 30, 2025.
Land Acknowledgement
We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.
Equity, Diversity & Inclusion
Position Summary
The City of Regina is seeking a Microsoft Support Specialist to provide expert technical support, system administration, and operational oversight within our evolving Microsoft environment. Reporting to the Microsoft Enterprise Strategist, this role is responsible for troubleshooting complex issues, maintaining system performance, ensuring licensing compliance, and contributing to the evaluation and implementation of Microsoft technologies. If you're a detail-oriented problem-solver with a strong understanding of Microsoft platforms, this is your opportunity to help shape and support a modern municipal IT environment. Key Duties & Responsibilities Provide technical support for escalated incidents related to Microsoft technologies, including O365, Azure, and Active Directory. Administer Microsoft licenses, ensuring compliance and accurate reporting on usage. Monitor system performance, perform patch management, and execute monthly maintenance tasks. Generate regular reports on license usage, system health, and support metrics. Implement procedures for seamless integration of new Microsoft solutions into the user environment. Assist in evaluating and deploying new Microsoft technologies in alignment with business needs. Collaborate with teams and vendors to resolve technical issues and support implementation efforts. Share technical expertise, create knowledgebase articles, and contribute to team training and development. Participate in Microsoft roadmap initiatives and lead testing for new deployments. Ensure adherence to cybersecurity protocols and service level expectations. Identify recurring issues, emerging trends, and recommend improvements to support services Key Qualifications
Diploma in Computer Engineering Technology, or a degree in Computer Science or related field
Minimum 5 years of relevant technical support experience, including 3 years supporting Microsoft M365 products
Hands-on experience in the administration and support of Microsoft environments
ITIL certification or experience in a service management framework is an asset
Microsoft certifications preferred
Strong knowledge of Microsoft technologies including Office 365 (Teams, SharePoint, Exchange, OneDrive, OneNote), Azure, and Active Directory
Familiarity with Service Desk operations, methodologies, and tools in an ITIL-driven environment
Solid understanding of cybersecurity best practices and threat prevention techniques
Excellent problem-solving and analytical skills with the ability to assess issues and recommend solutions
Strong communication skills—both written and verbal—with the ability to manage sensitive situations professionally
Proven ability to prioritize tasks, meet deadlines, and perform under pressure in a fast-paced environment
Strong customer service orientation with the ability to build effective relationships with users and vendors
Capable of working independently and collaboratively within a high-performing team
Keen attention to detail and ability to conduct technical research Working/Other Conditions This position may be required to work irregular shifts and/or be on call 24 hours per day, 7 days a week.
**Additional Requirements**:
Proof of education is required.
Additional assessments may be conducted to evaluate competencies, skills, and knowledge.