Field Services Specialist

1 week ago


Regina, Canada Anchor Managed Solutions Ltd Full time

Salary:
**Summary**: The Tier 1 Field Services Specialist is responsible for providing first-level support to all company IT hardware, software, and end-user-related issues in the field. This role serves as the initial point of contact for troubleshooting and repair in various locations and environments.

**Key Responsibilities**:

- ** On-Site Support**: Respond to and diagnose hardware and software issues in the field, offering solutions in a timely manner.
- ** Incident Management**: Log all support interactions, track and escalate unresolved issues to the next level of support, and ensure timely resolution.
- ** Installation & Configuration**: Set up and configure new hardware and software for users and ensure that all components integrate well with existing infrastructure.
- ** Preventive Maintenance**: Regularly inspect, clean, and update systems and peripherals to ensure optimal performance and lifespan.
- ** User Training**: Provide users with guidance on basic hardware and software usage, and educate them on best practices.
- ** Inventory Management**: Track and document hardware and software inventory, and report any discrepancies or needs.
- ** Documentation**: Maintain detailed records of issues, resolutions, installations, and upgrades.
- ** Communication**: Collaborate with other IT teams and departments to ensure seamless IT operations and user satisfaction.

**Qualifications**:

- Associate's degree in Computer Science, Information Technology, or a related field. Bachelor's degree preferred.
- 1-2 years of experience in IT support or a related role.
- Familiarity with common OS platforms (Windows, MacOS, Linux) and basic networking concepts.
- Strong problem-solving skills and the ability to think critically.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Willingness to travel to different locations as required.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.

**Physical Requirements**:

- Ability to lift and transport computer equipment up to 50 lbs.
- Capable of standing, bending, and kneeling for extended periods during equipment installation or troubleshooting.

**Working Conditions**:

- Mostly on-site, with potential exposure to various working environments.
- Occasional evening and weekend work to meet deadlines or address emergencies.



  • Regina, Canada Integrated Power Services Full time

    **Responsibilities & Expectations**: We are looking for a skilled Switchgear Repair Specialist to operate and manage the switchgear testing and repair segment for the IPS Winnipeg service center. As an IPS Switchgear Repair Specialist you will work with your team to demonstrate strong repair skills and commitment to providing an Unmatched Customer Experience...


  • Regina, Canada Integrated Power Services Full time

    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You’ll be able to work alongside some of the best...


  • Regina, Saskatchewan, Canada Integrated Power Services Full time

    Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some of the best...


  • Regina, Canada Information Services Corporation Full time

    Company Name: Information Services Corporation Location: Regina, Saskatchewan Status: Full-time Permanent We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time,...


  • Regina, Canada Visionpool Business Services Inc Full time

    A prominent business services firm is seeking a Cyber Security Specialist located in Regina, SK. This role focuses on strengthening cybersecurity by implementing and monitoring security controls in both on-premises and cloud environments. Candidates should possess a university degree in a relevant field and over 5 years of experience in IT security or...


  • Regina, Canada Visionpool Business Services Inc Full time

    A prominent business services firm is seeking a Cyber Security Specialist located in Regina, SK. This role focuses on strengthening cybersecurity by implementing and monitoring security controls in both on-premises and cloud environments. Candidates should possess a university degree in a relevant field and over 5 years of experience in IT security or...


  • Regina, Canada First Nations University of Canada Full time

    Retention Specialist 1 year Term position Student Success Services Regina Campus The First Nations University of Canada (FNUniv) allows students of all nations to learn in an environment of First Nations cultures and values. The University continues to uphold its mission of enhancing the quality of life and preserving, protecting, and interpreting First...


  • Regina, Canada Xerox Full time

    About Xerox Holdings Corporation Purpose: - Added to Job Family Technical Customer Services - CS in scan/refresh process - Accountable for providing service to Xerox customers based on assigned equipment & geographic location. Scope: Specific: - Individual Contributor. Interfaces both internally within functional area (services) as well as with external...

  • Pki Specialist

    5 days ago


    Regina, Canada NGIT Services Full time

    Regina, SK, Canada Job Type Full Time **About the Role**: **Requirements**: **Job Title Options**: PKI Specialist **Location**: Regina, Saskatchewan, Canada **Job Summary**: - **Responsibilities**: - **Manage the full Certificate Lifecycle**: Oversee and execute all phases of certificate management, including request processing, generation,...

  • Field Manager

    2 days ago


    Regina, Canada Paladin Airport Security Services Full time

    Field Manager **We are currently recruiting a Field Manager on a 6 month term based out of Regina Airport** **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity to advance...