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Supervisor Operations
3 weeks ago
Overview: Atlas Van Lines Canada is Headquartered west of Toronto in Oakville, Ontario. Atlas Canada has become the "national mover of choice" for thousands of families and companies because of our quality service, ethical business practices, and our ability to provide customers with a positive moving experience. The company was established in 1963 and has provided exceptional value to our customers for over 50 years. Every day we help you _go new places_®, with expertise in moving and logistics, bringing the world within reach. The core functions of a Supervisor Operations include but not limited to the following: - Supervise day-to-day success of the Operations team ensuring work is completed in an approved manner and to an acceptable level of quality in line with departmental KPI’s. - Provide support to the Operations team members including training and development. - Problem solve and manage shipment servicing issues as required. - Monitor costs associated with the utilization of alternative third-party hauling resources. - Develop tactical plans and assist in their execution to achieve departmental goals and objectives. - PVO management including qualification process, orientation, training and dispute resolution. - Provide guidance to members of the agency family and internally within Atlas to support the fluid execution of the service of shipments. This would include providing TTG guidance, shipment service solution guidance, costing feedback and managing price match authorizations. - Prepare operational reports as required. - Perform other duties and responsibilities at the direction of management team. Qualifications: **Employment Type & Hours***: Full-time position with work hours between 8:00am and 5:00pm, Monday to Friday with one Saturday 8:00am to 12:00pm. Hybrid work in the office and remote. Some travel may be required. **Benefits***: Drug/extended health/dental/EAP/critical illness/life insurance; pension plan; training opportunities. **Skills & Experience***: - Excellent leadership, communication and time management skills - Ability to establish and maintain effective working relationships with employees, agents, and other outside organizations - Proficient in MS Office including Word, Excel and PowerPoint - Ability to navigate intranet web-based programs - Experience in Transportation Industry is an asset
