Team Leader
2 weeks ago
Responsible for the supervision of the performance of all Sales Lead and Associates directly reporting to them.
- Conduct associate development, merchandising, inventory control, safety and loss prevention in order to promote sales and meet profit goals
- Mediate as necessary when there are customer’s complaints or concerns that need immediate attention and resolutions
- Ensures the highest level of customer service at all times
- Checks and sets work schedules of Sales Team to maximize their utilization
- Coordinates regularly with the Operations Manager for any changes or improvements in the physical and online store
- Carry out PEP talks and meetings with the Sales Team covering three key elements: direction giving, expressions of empathy, and meaning making.
- Coordinates with other Departments of the Company to provide necessary data and reports
- Flow of monthly updated KPI's
Job specifications
- Operates with initiative, commitment, strong work ethics and sense of urgency and responsibility
- Exceptional Customer Service Skills
- Motivator
- High Energy
- Detail-oriented
- High Level of Inventory Awareness and Maintenance
- Results Driven
- Cash Management, Payment Terminal & POS experience
- Ability to be on-call for external input/assistance for in store
**Salary**: $19.00-$20.00 per hour
**Benefits**:
- Casual dress
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Overtime pay
- Tips
Work Location: One location
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