Gift Processing

2 days ago

London, Canada Brain Tumour Foundation of Canada Full time

**The Role**:
Reporting to the Chief Executive Officer, the Gift Processing and Donor Care Associate plays a key role in ensuring an exceptional donor experience at every point of contact. This position is responsible for processing donations, maintaining accurate donor records, and ensuring timely data entry and gift acknowledgment in accordance with the Foundation’s established timelines. The Donor Care Associate also updates and maintains donor information to ensure data integrity.

**Key Responsibilities**:

- Accurately process donations, ensuring timely data entry and adherence to revenue tracking processes.
- Perform batch coding, data entry (cheques, EFT, credit card transactions, etc.), and commit batches.
- Prepare all donations received through the mail each day for bank deposit and process all one-time credit card donations received by phone or mail.
- Issue tax receipts and acknowledgment letters promptly.
- Stay informed on Fund Development campaigns and donor communications to identify engagement and stewardship opportunities.
- Ensure that a high standard of donor service is maintained by utilizing all resources, templates and tools for tax receipting, donation acknowledgement, and information dissemination.
- Maintain accuracy and consistency in adding/updating donor records including address, recognition preferences, communications/appeals and gift information for all constituents.
- Work with the Fund Development team to coordinate and track donor recognition efforts, including thank-you letters, personalized outreach, and impact reports.
- Generate reports on donor retention and engagement to help inform stewardship strategies.
- Provide backup to other Fund Development team members as needed to ensure processes, timelines and commitments continue to be met.

**Qualifications, Skills & Experience**:

- 1 to 2 years of experience in data entry, customer service, or donor stewardship.
- Previous experience with Raiser’s Edge, AKA, or similar CRM software (preferred).
- Strong attention to detail and ability to maintain data accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent organizational, multitasking, and prioritization skills to meet deadlines.
- Professional demeanor with a strong sense of integrity and ability to maintain confidentiality.
- Vulnerable Sector Police Check required.
- Full COVID-19 vaccination is required.

If you are passionate about making a positive impact and committed to excellence, we would like to hear from you.

Please forward your cover letter and resume to:
Applications will be reviewed as received.

No telephone calls please.

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Raiser's Edge: 1 year (preferred)
- finance, gift processing, business administration: 2 years (preferred)

Work Location: Hybrid remote in London, ON N6B 1K7

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