General Manager

1 week ago

Truro, Canada Inn On Prince Hotel Full time

**Position Overview**

The General Manager Hotel holds overall strategic and operational responsibility for all aspects of the Hotel. This includes oversight of daily operations, financial performance (P&L accountability), guest satisfaction, team leadership, and alignment with ownership’s vision and goals. The General Manager will lead a diverse management team and drive operational excellence across all departments, including Rooms, Food & Beverage, Sales & Marketing, Events, and Maintenance.

This is a hands-on, highly visible role suited for a dynamic hospitality leader who thrives in an independent, full-service hotel environment and is passionate about creating unforgettable guest experiences while optimizing business performance.

**Key Responsibilities**

Operational Leadership
- Oversee the daily operations of all Departments ensuring smooth, efficient, and guest-centric service delivery.
- Full P&L responsibility; develop, manage, and monitor budgets and forecasts.
- Identify and implement revenue generation and cost-control strategies.
- Work with department heads to develop and achieve financial goals.
- Analyze monthly performance data and implement corrective action plans when needed.
- Monitor guest satisfaction metrics and drive initiatives to improve feedback scores.
- Develop and execute comprehensive sales and marketing strategies to drive room revenue, banquet, and conference bookings.
- Foster relationships with local businesses and organizations to promote group bookings and events.
- Monitor market trends and competitor activities to adjust strategies accordingly and maintain a competitive edge.
- Lead, mentor, and inspire department heads and hotel staff.
- Foster a culture of accountability, collaboration, and professional development.
- Ensure compliance with HR policies, labour laws, and health and safety regulations.

**Qualifications**:

- Minimum 7-10 years of progressive management experience in the hospitality industry, preferably within a full-service environment.
- Proven track record managing large teams and multi-department operations.
- Strong financial acumen with demonstrated experience managing complex P&Ls.
- In-depth knowledge of Hotel operations including Rooms & F&B,
- Exceptional leadership, interpersonal, and communication skills.
- Post-secondary education in Hospitality Management or Business is preferred.

Compensation & Benefits
- Competitive salary commensurate with experience
- Performance-based bonus structure
- On-site accommodation
- Full benefits package including health & dental

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off

**Language**:

- English (preferred)

Work Location: In person

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