Records Information Clerk

**The Team you are Joining - Who We Are**:
The Halton Regional Police Service contributes to the safety and well-being of more than 637,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.

**About the Role - How you will Contribute to the Service**:
The Information and Records team is looking to hire **up to Six (6) Record Information Clerks (temporary as required)** to play a pivotal role in supporting the needs of our Service. Step into a fast-paced role where you will be responsible for maintaining records contributed by the Halton Regional Police Service (HRPS) on Canadian Police Information Centre (CPIC) and NICHE Records Management Systems (NICHE). Use your outstanding multi-tasking and interpersonal skills to act as an ambassador to provide information and administrative assistance to HRPS Officers and other police services.

**Here’s What you’ll Get to Do**:

- Maintain the CPIC system and all relevant entries by adding, modifying and removing records from CPIC and Niche files as requested by HRPS Officers.
- Receive and redirect narrative CPIC messages to and from HRPS Officers, Districts and outside Agencies.
- Complete data entry from various sources including entering arrests, charges, occurrences, and follow-ups received within the Records Management System
- Processes queries through CPIC, NICHE, Police Automated Registration Information System (PARIS), and Police Information Portal systems. Confirm entries and relay information, such as charges involved, probation conditions, and cautions to HRPS Officers.
- Research and compile information from HRPS records, as requested by HRPS Officers and other Services. Make decisions on disclosure and vet information as required.
- Provide technical support to Uniform Personnel on CPIC, HRPS, and Information and Records Services policies and procedures.
- Provide back-up for other Information and Records Services positions as required.
- Other related duties as assigned

**What you will Bring to the Role**:
**Education, Certifications and Qualifications**:

- High school diploma
- Minimum of one (1) year as a Records Data Entry Clerk or related general or administrative office experience within a computerized environment.

**Previous Experience, Knowledge and Skills**:

- Excellent MS Word and MS Excel are considered an asset.
- Must be available to work twelve (12) hour rotating shifts in a 24/7 environment, including weekends and holidays; rotation may include four shifts in a row (2 dayshifts / 2 nightshifts), then four days off, and then begins again, with four shifts in a row (2 dayshifts / 2 nightshifts).
- _**Hours may vary - contract employees in this role are utilized to cover for vacation, illness, and other staffing shortages**_
- Must have excellent interactive communication skills and be a strong team player
- Must be able to work in a fast-paced environment and perform multiple tasks simultaneously
- Strong verbal and written communication skills
- Ability to proofread and interpret words and numbers and draw out important information
- Provide helpful information and/or assistance to ensure consistency of relevant policies, procedures and guidelines to others
- Solve basic problems, considering predefined options and using clear criteria/procedures/legislation to adhere and to ensure accuracy of entries into Records Management System
- Tact and diplomacy skills to work within a confidential and professional environment


**Previous Experience, Knowledge and Skills**:

- Excellent MS Word and MS Excel are considered an asset.

Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.

**What We Offer**:
We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary, which includes but is not limited to training and development opportunities, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan - Ontario Municipal Employee Retirement System (O.M.E.R.S.). This position is based ou