Operations Manager

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment and enables our team to thrive. Over the past 40+ years, we’ve grown into a significant operation of more than 80 sites across North America and Europe and 6,000 team members.

**SHIFTS AVAILABLE: Morning and Afternoon.**

**JOB SUMMARY**:
The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation (Apparel & E-Commerce) which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety through leadership, training, development of policies and procedures, and the issuing of reports.

**RESPONSIBILITIES**:

- Responsible for the success of the operation ensuring adherence to business plans and budgets.
- Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
- Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
- Manages key performance indicators and other related measurements; providing analysis, reporting and recommendations on a timely basis.
- Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
- Acts as a liaison between GM and Facility Operations Team and keeps each informed on matters of policy procedure and production performance/problems.
- Ensures that inventory and cycle counts are performed and where necessary, completes an appropriate investigation and approved adjustments.
- Provides leadership to facility staff by:

- Hiring, training, developing and scheduling competent staff
- Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping
- Providing opportunity for success
- Providing feedback and measurement of success
- Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements.
- Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
- Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local and provincial legislation.
- Assumes additional related responsibilities as required.

**EDUCATION AND JOB KNOWLEDGE**:

- Bachelor's degree in Supply Chain Management, Logistics, or Business Administration, or a combination of education and related experience.
- Business process definition and resource planning.
- Proficiency in MS Office products.
- Knowledge of office administrative procedures as well as use and operation of standard office equipment, at a level generally acquired through 5 years of related experience.
- Knowledge of Ontario Occupational Health and Safety, loss prevention, and accident investigation techniques
- Proficient in the English language.

**EXPERIENCE**:

- Two to Five years of 3P logistics experience. Prior experience in the logistics industry, including operations management with a concentration in process definition and project management.
- Experience in the utilization or management of distribution centers.

**CORE COMPETENCIES**:

- Good communication and interpersonal skills - both written and verbal, and the ability to develop relationships at all levels of the organization.
- Exceptional hands-on WMS knowledge.
- Thorough knowledge of company equipment.
- Strong organizational and analytical skills, sound business judgment, and a proactive approach to problem-solving.
- Thorough knowledge of company policies and procedures.
- Ability to manage confidential information, demonstrating sound judgment and decision-making capability.
- Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and needs.
- Service-oriented with strong customer interaction skills and commitment.
- Strong interpersonal skills and proven leadership ability within a solid tea