Hospitality Supervisor

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

**Why Join Us**

This is more than a supervisory role—it’s a chance to lead with purpose, support a dedicated team, and make a meaningful impact on resident well-being. We offer a collaborative environment, opportunities for growth, and the chance to bring your hospitality expertise to life every day.

**Position Summary**

Reporting to the Food Service Director, the **Hospitality Supervisor** oversees daily operations across housekeeping and food services within the facility. This hands-on leadership role ensures high standards of cleanliness, safety, and meal service while fostering a respectful, responsive, and team-oriented environment. The Supervisor plays a key role in staff development, quality assurance, and continuous improvement initiatives that enhance resident experience and operational excellence.

**Key Responsibilities**:
Housekeeping Oversight
- Supervise Housekeeping Attendants and ensure adherence to cleaning protocols and infection control standards
- Conduct staff orientation, training, and performance evaluations
- Develop work schedules and assign duties based on facility needs
- Monitor quality assurance programs and recommend improvements
- Participate in product/equipment evaluations and special cleaning projects
- Maintain safe, orderly work environments and uphold professional standards
- Support departmental planning, staffing, and communication initiatives
- Assume Housekeeping Manager duties during absences

Food Services Oversight
- Supervise cooks and dietary aides, ensuring timely and accurate meal production and delivery
- Conduct daily audits and rounds with unit leads and residents
- Coordinate catering, special projects, and ARAMARK program implementation
- Manage food and supply orders, equipment maintenance, and sanitization logs
- Prepare and adjust staff schedules to maintain coverage
- Cover shifts as needed and support front-line routines
- Respond proactively to resident concerns and service expectations

Team Leadership & Collaboration
- Foster positive working relationships across departments
- Communicate clearly and professionally with staff, residents, and stakeholders
- Participate in facility and community meetings as assigned
- Promote a culture of safety, respect, and continuous learning

**Qualifications**:
Mandatory:

- Strong verbal and written communication skills
- Experience managing Union employees following CBA terms
- Physical ability to perform hands-on tasks and walk throughout the facility
- Flexibility to adapt to changing schedules and fast-paced environments
- Clean Criminal Record Check

Preferred:

- 3+ years of experience in hospitality or food services within healthcare or senior living
- Degree or certification in hospitality, nutrition, or related field
- Knowledge of regulatory standards (Advanced FST, WHMIS, OH&S, Infection Control)
- Experience with scheduling, audits, and team supervision