Platform Lead

**Competition No**: 45848
**Salary Range**: $3,107.16 - $3,649.33 Bi-Weekly / $80,786.16 - $94,882.58 Annually (PR 17)
**Position Status**: Permanent

**Benefits**: Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension
**Location**: HALIFAX
**Department**: Cyber Security & Digital Solutions
**Union Status**: NSGEU - NSPG
**Closing Date**: 5/1/2025 (Applications are accepted until 11:59 PM Atlantic Time)
ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS)
At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today's tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians' expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don't just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia's evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you'll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we're setting new standards for digital public service, delivering resilient solutions that meet today's needs—and anticipate tomorrow's challenges.
Who You Are
You are passionate about people's experiences and want to make people's lives better. You're curious, and your humbleness helps you learn and grow. You love to collaborate across roles and organizations, and you can create a path forward from uncertainty. You are comfortable inspiring others with your communication skills whether they be senior leaders or technical teams.
You share our values of Respect, Integrity, Diversity, Accountability & The Public Good, have a passion for service excellence and actively promote and encourage the importance of people, teams, diversity, and culture.
Your Impact as the Platform Lead
We are looking to transform the way we serve our citizens and to strengthen our team with the addition of a Platform Lead. This position is part of the Digital Platforms team that builds and operates reusable software services supporting the delivery of modern digital experiences to Nova Scotians.
As the Platform Lead, you will report to the Manager, Platform Solutions and be part of an empowered multi-disciplinary team working alongside product managers, product associates, technical architects, software developers, and development operations working in the open on complex digital products.
You will be the lead for the overall service, ongoing operations, development, continuous improvement, and support for our digital payment and notification platforms, with the potential to expand to new platforms.
Key Responsibilities
As the Platform Lead, your primary accountabilities will include:
Creating and maintaining the product strategy and vision that captures higher-level, longer-term decisions;
Mentoring, coaching, and fostering a dynamic team of individuals to elevate the delivery of technology using a platform product mindset approach;
Leading a team of platform product associates to guide the product management, onboarding, and support for multiple digital platforms;
**Work with product associates to**:
Lead the design and use of operational processes and support needs for the running and maintenance of platform products or services throughout their entire lifecycle;
Lead the product roadmaps that capture more detailed, shorter-term decisions;
Keep stakeholders informed and engaged by working in the open about the design and development of your platform products, and promote their use;
Develop efficient client communication and feedback channels;
Develop, maintain, and communicate technical documentation and release notes;
Guide the product release cycle, acceptance testing, and training internal clients;
Key Responsibilities Continued
Represent users and work collaboratively with service designers to complete usability testing, when appropriate, throughout the delivery process and use their feedback to inform continuous improvement;
Foster the use of Agile methods for product delivery, including daily stand-ups, working in sprints, managing features and product backlogs in tools such as Jira, delivering minimum viable products and continuous improvement;
Working collaboratively across government and with various stakeholders and sectors to build collaborative relationships and innovate;
Keeping a strong focus on delivery