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Showroom Supervisor

2 weeks ago

Kitchener, Canada Smitty’s Furniture Full time

**About**Smitty’s Fine Furniture**

Smitty’s Fine Furniture is a fourth-generation family-owned local furniture store specializing in Canadian-made quality furniture. Our passion is exceptional customer experience in every aspect of our business. For over 75 years, Smitty’s has been a trusted name in home furnishings in Southern Ontario. We value our loyal customer base, as well as our deeply experienced staff, some of whom have been on our team for decades. Our original location was based in Hanover, Ontario, and we are currently operating from three locations: Hanover, Kitchener, and Barrie.

Our approach to the market with our primary line of business is by promoting and selling the top furniture and mattress brands manufactured in Canada. A majority of our products displayed on the floor are made in Canada. Our logo says it all“FOR THE LOVE OF CANADIAN FURNITURE”.

**About the Position**

We are seeking a hands-on, customer-focused **Showroom Supervisor** to support our vision **to inspire connections and create warmth in every home**. The showroom supervisor brings this to life by supporting our high-performing sales team and maintaining a welcoming, organized, and visually appealing showroom environment. This role is essential in ensuring exceptional customer experience, supporting sales operations, and managing day-to-day floor activity. Reporting to the Sales Leader, the Showroom Supervisor acts as a key point of contact for customers and team members alike, stepping in where needed to keep the showroom running smoothly.

**About You**

You believe in the power of communication and delivering an exceptional experience for your team members and customers. You enjoy working with people and thrive in a fast-paced environment.

**Your primary responsibilities will be**:

- Support the sales team on the floor and assist customers as needed
- Ensure customers are assigned to available sales reps
- Help complete sales orders to maintain smooth customer flow
- Act as the first point of contact for customer questions or concerns
- Coordinate with the Service Coordinator on product or delivery issues
- Maintain showroom appearance, displays, signage, and cleanliness
- Monitor floor activity and adjust coverage as needed
- Communicate vendor/product updates to the team via Sales Leader
- Oversee task completion for showroom maintenance and safety
- Perform light operational duties to support the daily showroom function

**Your**
**Education,**Skills**, and Experience**:

- 2+ years of retail experience, preferably in a team lead or supervisor role
- Experience leading or supporting a team of 5-10 people
- Strong attention to detail and organizational skills
- Background in decorating or design; decorator certificate or equivalent experience preferred
- Experience in furniture or customizable product environments is a plus
- Excellent communication and problem-solving skills
- Willingness to work flexible hours, including weekends as needed

**What’s** in it for you?**
- Competitive compensation and benefits package
- Cohesive work environment built on core values of W.A.R.M.T.H., which are:
- Welcoming- Attentive- Refined- Meaningful- Teamwork- Humble
- Join a team of people who truly believe in the products and provide an exceptional customer experience
- The opportunity to make an impact with a local small business that supports Canadian manufacturers in an exciting market

If you're looking to work in a positive, respectful environment where your contributions are valued and your growth is supported, we would love to hear from you.

At Smitty’s, we are committed to fostering a culture of diversity, inclusion, and accessibility. We strive to create a workplace where everyone feels seen, heard, and supported. Accommodations are available throughout the recruitment process upon request.