Customer Service Representative

Customer Service Representative
Division Weir Minerals
Sudbury or Mississauga, ON
Onsite

Purpose of Role:_ _This role provides exceptional customer service to internal and external customers; receives and verifies orders for Weir products for Hard Rock Mining/Comminution areas of the business.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Key Responsibilities:
- Understands and supports sales policies and procedures to provide effective customer service.- Provides pricing and parts availability, as well as relevant product information to internal and external customers; responding within customer specified deadlines.- Converses with customers regularly to receive sales orders or troubleshoot issues.- Works with various internal departments to resolve customer inquiries.- Resolves issues with customers directly; liaison between manufacturing, engineering and customer.- Follows customer orders to completion to ensure on-time delivery.- Scans and properly files orders received.- Performs data entry of customer orders, maintaining associated customer records.- To provide exceptional customer service.- Professional customer interactions.

Job Knowledge/Education and Qualifications:
- Highschool diploma or GED.- One year experience in inside sales or customer service account management.- Core competencies in Microsoft Word, Excel, PowerPoint, SAP, and Salesforce.- Ability to effectively communicate with internal and external customers to help solve issues, as well to provide pertinent product information based on level of experience.- SAP experience preferred- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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