Csr (Customer Service Representative)

3 days ago

Greater Sudbury, Canada Andrew's Auto Repair Full time

Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

**Duties**:

- Greet customers in a professional and friendly manner
- Answer incoming phone calls and respond to customer inquiries
- Provide accurate information about our products and services
- Assist customers with scheduling appointments and resolving issues
- Process payments and handle cash transactions
- Upsell additional products or services to customers
- Collaborate with mechanics and technicians to ensure timely completion of repairs
- Maintain customer records and update information as needed

Qualifications:

- Previous experience in customer service, preferably in an automotive repair or dealership setting
- Strong cash handling skills
- Excellent communication and interpersonal skills
- Ability to upsell products or services to customers
- Basic mechanical knowledge is a plus
- Sales experience is a plus

**Benefits**:

- Competitive pay based on experience
- Ongoing training and professional development

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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