Retail Store Lead

**Join 180 Smoke**We take pride in our team’s deep product knowledge, hands-on expertise, and commitment to delivering an unmatched customer experience. If you're a passionate retail professional looking to grow with an industry-leading Vape brand, we’d love to hear from you

As the **Retail Store Lead**, you’ll work closely with the 180 Smoke Operations team to oversee daily operations, staffing, and overall store performance. By leading through example and fostering a positive, accountable team culture, you’ll drive growth in revenue and key performance metrics, while ensuring your store reflects 180 Smoke’s values and goals.

**What You’ll Do**
- Drive ongoing improvements in store sales and KPI performance
- Execute all operational goals as set by corporate standards
- Lead team training, development, and accountability practices
- Foster a high-level customer experience that encourages team engagement
- Minimize shrink by following loss prevention protocols
- Maintaining efficient store inventory levels through communication of store/market needs, accurate and thorough shipping/receiving practices and ensuring staff POS functions are trained and delivered with accuracy
- Manage staff performance, coaching, and corrective actions as needed
- Effectively managing customer retention through great service practices, social media upkeep and submission of responses to all negative/positive in-store/social media reviews for your location
- Working in support with corporate marketing team partners to drive brand and location awareness while ensuring in-store merchandising is delivered to directive. Managing staff commitment and coaching to deliver increased revenues and maximize promotions.
- Develop and deliver communication practices with internal and external stakeholders
- Collect, compile and communicate information data and analysis in structured and/or directed form to your immediate supervisor and relevant key corporate partners to consistently improve the overall results of your store and team
- Open and close the physical store on schedule and follow all store, mall, landlord and company procedures and directives
- Work with the Retail Operations team on recruiting, hiring, training and development of your respective store personnel
- Deliver on Scorecard initiative results to at or above target
- All other corporate directed store related ancillary functions

**Who You Are**
- Team player with the ability to utilize technology effectively and engage with customers to meet goals
- Previous experience working in a customer focused environment
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Able to handle customer interactions professionally
- Previous experience with vapor products (e-cigarettes or herbal vaporizers) is an asset

**What We Offer**
- Commission pay on top of your hourly rate
- Health benefits
- Regular contests where you can win prizes
- Employee discount: 40% off e-liquids and 20% off everything else
- Opportunities to develop and grow into management positions
- An opportunity to learn about the world of vapes
- Corporate membership rates at Goodlife Fitness
- Exclusive entertainment and lifestyle discounts, gift card rewards, enhanced insurance benefits and other value-added perks through Perkopolis

This is an existing vacancy.

We appreciate your interest in joining our team While we’d love to connect with everyone, we’ll be reaching out only to those selected for the next steps.

At 180 Smoke, we’re proud to cultivate a culture of inclusion, respect, and accessibility. We’re committed to providing a recruitment process that meets the needs of all applicants, in accordance with the AODA. If you require accommodations at any stage of the hiring process, please let us know — we’re happy to support you.

Pay: From $17.55 per hour

Additional pay:

- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person