Porter Escapes Product Coordinator

2 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
The Product Coordinator is responsible for creating all new hotel profiles. The role requires the input of all contracts for both new product and amendments to existing products. This includes entering all rates, allotments, promotions, blackout provisions, contact information and special remarks. These tasks must be done with accuracy and within a timely manner. Responsible to review all daily reservations and ensure confirmations are received and precise. We will need to communicate daily with suppliers on reservation details; remove any discrepancies; follow up on requests and cancellations.The role takes on the task of product review, implementation, Q & A, and support while following TICO regulation guidelines. For this role the Product Coordinator will need to be fully proficient in all product operations of static contracts using the systems and platform where the Porter Escapes’ packaged product is housed.

Duties & Responsibilities:

- Create hotel profiles in database for both costing systems and website pages.
- Input hotel rates, promotions, contract extensions, renovation notices, rate revisions, stop sells, supplier information and all other data entries for Porter Escapes’ business partners including hotel, ground transportation, activities and miscellaneous products.
- Verify the accuracy of data entry and product information on a constant basis.
- Daily review of reservations with hotels and communicate any adjustments or change requests.
- Review inventory levels and communicate with suppliers where additional inventory is needed.
- Follow up with suppliers on extended releases, product updates, and contract extensions to ensure product is available.
- Assist Travel Planner group and other team members with the day to day product requests and information requests.
- Assist with sales report analysis
- Troubleshoot issues with suppliers.
- Actively participate in Porter’s Safety Management System (SMS), including reporting hazards and incidents encountered in daily operations: understand, comply, and promote the company safety policy.

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Post-secondary education with a university degree
- TICO certification will be required
- Bi-lingual English/French an asset
- Experience in an analytical role
- Excellent computer skills including knowledge using the Google platform and experience with web based tools and the internet
- Must have ability to prioritize and manage multiple tasks concurrently in a fast paced environment
- Ability to travel when required

Company Description:

  • Coordinator, Uniforms

    1 day ago

    Toronto, Canada Porter Airlines Inc. Full time

    The Coordinator, Uniforms is the primary team member-facing role within the Uniforms team. Responsible for the fitting and distribution of uniform garments to Porter team members. This position places a high emphasis on customer service and organizational skills. Along with these responsibilities the Coordinator will also help maintain appropriate inventory...

  • Uniforms Coordinator

    1 week ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Coordinator Uniforms is the primary team member facing role within the Uniform team. Responsible for the fitting and distribution of uniform garments to Porter team members. This position places a high emphasis on customer service and organizational skills. Along with these responsibilities the Coordinator will also help maintain appropriate...

  • Account Executive, Agency Sales Eastern Region

    3 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: This position reports to the Manager, Agency Sales. The Account Executive is responsible for selling, maintaining and retaining Porter market share in the marketplace with key preferred agency partner accounts. The Account Executive will align their objectives with the overall objectives of the Agency Sales organization. Ce poste relève du...

  • Manager, Pricing

    5 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Manager, Pricing & Optimization, will be focused on maximizing the airline’s revenue by managing and developing the pricing strategy of Porter’s YTZ-based network. In addition, the position will assist in the development and optimization of pricing practices and procedures to ensure the scalability of the team. Duties &...

  • Call Centre Agent

    2 weeks ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...

  • Hub Operations Coordinator

    6 days ago

    Toronto, Canada Porter Airlines Part time

    Job Summary Coordinates operations at Hub Stations and acts as a central point of contact for stakeholders involved in Hub Station Operations. They will collect and share information with various stakeholders as well as maintain the integrity of various systems, all in support of safe, on-time turn performance. Duties & Responsibilities Act as a central...

  • Coordinator, Corporate and Group Sales

    3 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Coordinator, Corporate and Group Sales role is partially responsible for sourcing, closing and coordinating, inbound group travel inquiries in order to grow and maximize Porter Airlines load factors, revenue and profit. They are also responsible to provide corporate business development support in building a pipeline of targeted corporate...

  • Maintenance Operations Coordinator

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time $60,000 - $90,000 per year

    Job SummaryReporting to the Manager, MOC, this position will work in support of Porter's fleet in SOC coordinating maintenance activity.Duties & ResponsibilitiesMOC is responsible for technical dispatch and will use AMOS, Porter's maintenance system, to ensure all scheduled and unscheduled maintenance is carried out and released prior to dispatchMonitor...

  • Maintenance Operations Coordinator

    1 week ago

    Toronto, Ontario, Canada Porter Airlines Inc. Full time $60,000 - $90,000 per year

    Job SummaryReporting to the Manager, MOC, this position will work in support of Porter's fleet in SOC coordinating maintenance activity.Duties & ResponsibilitiesMOC is responsible for technical dispatch and will use AMOS, Porter's maintenance system, to ensure all scheduled and unscheduled maintenance is carried out and released prior to dispatchMonitor...

  • Senior Product Owner

    6 days ago

    Toronto, Canada Porter Airlines Inc. Full time

    Senior Product Owner Join to apply for the Senior Product Owner role at Porter Airlines Inc. Job Summary The Senior Product Owner leads the development of complex features, larger product areas, or multiple product lines within a product portfolio. This role ensures delivery aligns to business outcomes and customer needs, with accountability for discovery,...