Parts Counter Customer Service

_Join our growing team at Mid-Ontario_
- In business since 1994, Mid Ontario Truck Centre offers excellent Service, Parts and Technical support with five locations to serve you. Our dealerships in Barrie, Maple, Bracebridge, Ajax and Peterborough Ontario carry a large inventory of Mack and Volvo trucks and parts to meet the immediate needs of our customers. State of the art diagnostics and experienced team of technicians ensure vehicles are operating according to customer expectations and optimal performance. In recognition of our excellent service, this privately owned company has won a number of awards including Volvo Dealer of the Year and Mack Dealer of the Year._
- Our Maple location is presently recruiting for Parts Counter Personnel to join our dynamic team of customer minded professionals. If you qualify for this position, we will be happy to hear from you._

**Summary**

The Parts Counter Customer Service supports the department by providing customer service and administering service requests related to heavy truck repair.

**Essential Duties and Responsibilities**
- Greet customers and answer phones.
- Assists customers in selecting parts in a friendly, professional, and efficient manner.
- Create and close sales orders.
- Provide estimates
- Input customer order information
- Invoicing
- Order, stock, and pick parts
- Maintains orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Assists with general inventory maintenance including cycle counting along with aiding the shipping and receiving department when needed.
- As requested, parts personnel may be asked to assist in department problem solving issues as well as assist new hires with on boarding and training.
- Comply with requirements as outlined in the OHSA, WHMIS company handbook and all other company issued memos and policies including proper use of appropriate PPE. Follow business code of ethics and communicate to team.

**Qualifications**

The requirements listed below are representative of the knowledge, skill, and or ability required to successfully perform the job.

**_Education and/or experience_**
- 1 - 2 years relevant administrative/customer service experience. Parts counter experience an asset. Strong computer experience in Microsoft Office an asset
- OSSD, GED or ACE

**_Language Skills_**
- High standard of fluency in English for both oral and written correspondence. Ability to effectively present information in one on one and small group situations to other employees of the organization.

**_Mathematical Skills_**

**_Reasoning Ability_**

**_Certificate, Licenses, Registrations_**
- Valid Class G driver’s license an asset

**Physical Demands**
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, walk, stoop, lift and bend and occasionally lift up to 50 lbs.

**Work Environment**
- The noise level in the work environment is minor.

**Please Note**:
**_The above statements are intended to describe the general nature and level of work being performed by those assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties and/or skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required._**

**_Mid Ontario Truck Centre is committed to meeting the accessibility needs of all individuals in accordance with The Accessibility For Ontarian and Disabilities Act (AODA) and The Ontario Human Rights Code (OHRC)_**

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$28.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay