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Engagement Specialist
2 weeks ago
**Job Description**:
**Engagement Specialist**
**Public Works - Operations Support**
**Contract Full-Time; 13 Months**
**Pay Band: $89,469 - $111,834 per annum**
**Work mode**:Hybrid _*see below for more details about this work mode._
**Location**:2 Copper Road, Brampton
**Hours of work**:35 hours per week
**The Role**_:_**
The Engagement Specialist reports to the Manager of Education Programs and Services. This position will ensure that the GE Booth wastewater plant and the Arthur P Kennedy water treatment plant are well represented in the South Peel community due to plans for significant residential and business growth from Lakeview Community Village.
The Engagement Specialist is responsible for building positive relationships with target audiences and key local stakeholders. The role may include troubleshooting any problems between the target audiences and the Region of Peel and must work to understand the unique perspective of the target audiences, and their wants, needs, and priorities, in order to improve their experience with and the reputation of the Region of Peel. Part of this relationship building will include educating the community about the importance and function of the plants and water and wastewater services.
The Engagement Specialist oversees the necessary strategic workplans and comprehensive research to support the communication plan and develop effective community engagement and issues resolution.
**In this role you will**_:_**
- ** Oversee and action the GE Booth Strategic Communication plan**:
- The GE Booth Strategic Communication plan has been designed to guide engagement, outreach and communications work within the vicinity of the GE Booth wastewater treatment plant for the next 10 years. This role manages the communication strategy document to ensure timely implementation and develops and leads the implementation of related outreach programs.
- The Engagement Specialist will identify and use tools designed to develop and maintain cooperative, collaborative and strategic relationships between the Region of Peel, local residents, businesses and stakeholders. They will collect, monitor, identify and analyze data to determine the effectiveness of stakeholder engagement techniques, identify risks, and recommend opportunities to enhance the Strategic Communication plan and measures.
- They will collaborate closely with Peel and OCWA’s water and wastewater plant staff, Regulatory Compliance, Marketing and Communications staff and Education, Programs and Services teams.
- As a key member of the staff team at the water and wastewater treatment plants and a strategic liaison, this role will identify ideas for positive news stories about innovation, sustainability and upgrades related to plant operations, and support ongoing two-way information sharing with the community and as a direct support to Marketing and Communications team.
- ** In Person Community Outreach**:
- One-on-One and face-to-face interaction is a necessary part of community engagement and may form the basis of many aspects of this role. For example, the Specialist will actively support the South Peel community engagement and outreach activities through in person outreach at the Lakeview Village Discovery Centre and other community events, as identified. They will act as a key representative from the Region for the lakeview village project.
- **Research and Provide Strategic Input**:
- With the new GE Booth Strategic Communications plan, ongoing research is required to ensure best practices are considered and implemented. Specific research activities will involve:
- Ongoing environmental scan of North American wastewater treatment plants to assess any new information related to communication engagement best practices.
- Monitor social media to identify impacts and opportunity to support the positive reputation of the plants.
- Research local influencers and key stakeholders and develop positive relationships with them to support effective communication.
- Ongoing annual South Peel community and stakeholder survey to support strategic decision making about engagement needs.
- **Provide Program Support**:
- The Specialist provides support to water and wastewater plant programs including advice and guidance related to community impact and engagement needs. There are significant current and future operational and capital programs in this work area. This role researches and develops engagement plans to support plant programs where needed and ensures the necessary communication support is developed so the community is aware of any potential impacts of plant construction operations (be it noise, aesthetics, traffic or odour). For example, this role can lead the development of the rollout of new odour monitoring program at GE Booth.
- ** Work with External Agencies and Conservation Authorities**:
- The Specialist is responsible for developing and maintaining partnerships with community agencies, local municipaliti