Floor Manager

**Floor Manager**

Are you looking to bring your skills to the next level with a dynamic team? Have you ever thought about working in a busy ER Animal hospital? If so, Metro Animal Emergency Clinic located in Dartmouth; NS is looking for a Floor Manager to join our amazing, diverse & growing team

**About Us**:
Metro Animal Emergency Clinic is a 24-hour Veterinary Emergency and Critical Care facility serving the Halifax Regional Municipality and surrounding communities. Our patients consist primarily of dogs and cats, but we also see rabbits, pocket pets, and a variety of exotics. We enjoy an inclusive work environment, strong interpersonal relationships, a thirst for knowledge, and a collaborative team mentality.

**About the Role**:
The Floor Manager will maintain the smooth and efficient operation of the in-hospital team, out-patient team, and surgical team. The Floor Manager must have a clear understanding of what is always happening in the hospital through the leans of their team leads. The Floor Manager must be able to be flexible when needed and can maintain positive composure under pressure in all situations that are presented in an emergency setting.

**Primary Job Responsibilities**:

- Ensuring all policies are usable at the hospital level and teaching and enforcing these policies.
- Ensuring the highest level of patient care.
- Helping the team grow and develop within their roles and achieve their professional goals.
- Being consistent with treatment staff.
- Being responsive to team concerns, even if they cannot be addressed right away
- Ensuring excellent communication to team member and between team members.
- Coach and develop your team leads.
- Ensuring the team leads are training the support team on hospital protocols.
- Ensure consistency in our approach: all clients receive the same excellent customer service, and our policies are enforced uniformly through our team leads.
- Ensure team leads run monthly meetings in the outpatient departments.
- Monitor client communication and understand how proficient your team is in this role.
- Ensuring team leads identify those requiring more training, and work with your trainers and team leads to ensure training is provided.
- Each day, your role is to ensure the team leads are maintaining flow efficiencies at the back of the hospital.
- Ensure you tea, leads look ahead at the day’s schedule, identifying any potential area of concern with the way the day may flow.
- Make sure team leads are communicating across the hospital (front to back) to ensure communication within the hospital is as seamless as possible.
- Train team leads to keep a close eye on workloads - if you see people standing around or not engaged in useful actively, have team leads look for patterns and be prepared to change work hours or add tasks to individuals.
- You will be responsible for ensuring that equipment is always in working order.
- You will be responsible for Inventory management of the clinic, which included the Control/Narcotic logs are completed correctly.
- Floor Manager will be responsible for all OHS to ensure compliance within the clinic and maintain procedures necessary to meet regulatory requirements.
- Be on top of all IT items from the front to treatment.
- You will be responsible and in charge of all Accounts Receivable in the clinic, you will work closely with the office manager to resolve any outstanding debt.
- Working with the practice manager on developing training and implementation for all departments (TA/VA/RVT/DVM)
- Work with the team leads to act quickly to coach individuals who may be causing conflicts or poor morale within the hospital. Coach and document all findings accurately and timely.
- Performs other duties as assigned.

**Skills and Knowledge**:

- Understanding of clinic functions in veterinary health care. 
- Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
- Requires ability to help in problem-solving.
- Understanding and fully trained in OHS.
- Demonstrates initiative and self-motivation to follow through on all responsibilities in a timely manner.
- Strong computer skills including MS Office (Word, Excel, Outlook).
- Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.  
- Strong communication, leadership, and motivation skills. Ability to help the management team direct, guide, and assist a group of individuals including effectively solving problems dealing with staff conflict to personnel issues and performance.
- The ability to listen to and understand information and ideas presented through spoken words and sentences and the ability to communicate information and ideas in speaking so others will understand.
- Critical thinking - Understanding logic and reasoning to identify the strengths and weaknes