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Pharmacy Assistant

3 weeks ago

New Westminster, Canada UPTOWN DRUGS PEOPLES PHARMACY Full time

We are looking for a pharmacy assistant to join our team. Must be able to work a **20-24 hours per week, including some weekends**. Interested applicants should be **detail orientated**, have **excellent math and** **communication skills,** along with a willingness to learn new things in a fast paced environment.

**DUTIES & RESPONSIBILITIES**:
**Customer Service**
- Greet customer promptly and gather prescription information according to Standard Operating Procedures
- Perform duties in priority according to Role assigned on Role Assignment Schedule
- Refer to the pharmacist all clinical inquiries, for example, those related to medication purpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products); diseases and conditions; professional fees; and other inquiries as required by law or company policy
- Set realistic customer expectations as to wait times and effectively communicate the time to the customer
- Locate and cash out prescriptions and any ancillary items, according to Standard Operating Procedures
- Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty), according to
- Standard Operating Procedures. Resolve customer issues according to established standards, ensuring appropriate intervention by the pharmacist
- Draw customer attention to literature or information as required
- Ensure customers requiring counseling (OTC or Rx as defined by operating standards and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
- Maintain and control the cash register in the dispensary in accordance with cash handling policies and procedures
- Managing customer inquiries both in person and over the phone
- Adhere to all confidentiality and privacy requirements

**Administration**
- Receive new and repeat prescription orders in accordance with Standard Operating Procedures
- Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception of controlled drugs and narcotics
- Adjudicate third party billing, online and manage manual Third-Party Accounts, collecting outstanding monies from customers where necessary
- Answer telephone, ensuring that appropriate telephone etiquette is observed at all times and referring to a pharmacist when necessary
- Manage incoming faxes according to Pharmacy Standards of Practice
- Assist pharmacist in coordinating call backs
- Contact physicians’ offices as needed (e.g. for special authorization requests etc.) and maintain all relevant documentation
- Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely and organized manner
- Generate reports as required

**Skills & Qualifications**
- High School Diploma
- Diploma from a Pharmacy Assistant credited course preferred
- Previous Pharmacy Experience preferred
- Retail Experience an Asset
- Exceptional customer service skills with a talent for building customer loyalty
- Effective communication skills
- MS Office
- Effective organizational skills, ability to multi task
- Problem Solving Skills
- Strong attention to detail
- We thank you in advance for your interest in this position_

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $15.65-$18.65 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability