Service Ops Dispatcher Canada

Vestas is seeking an organized and detail-oriented problem solver to join the team as a Service Operations Dispatcher.

General Purpose: Plan and schedule all types of work orders in the established field of operations

**Responsibilities**:

- Balance all assigned region orders to ensure minimum wind turbine downtime and maximum productivity
- Ensure service crew composition is up to date and adjusted to demand
- Plan and monitor tools, parts & services on time before crew mobilization
- Prepare, level out & assign works for the region & tasks of responsibility, to deliver best match for needs and potential. (i.e weather conditions & skills)
- Assign service appointment to service crew by organizing service crew composition on short term
- Ensure service schedule is aligned with the obligations in service contracts
- Deliver on time communication to crews and partners
- Monitor key performance indicator related to Planning & Scheduling are balanced and under control
- Confirm readiness for works to be implemented (system).
- Review work order content for further handling or escalation
- Prepare 12-week planning (long-term planning) / short term planning (3-week detail plan)
- Bundle and optimize work order composition
- Create purchase requests
- Ensure improvement loop with stakeholders regarding: Technical Panning (TPL), Supply Chain Operations (SCO)& work efficiency.
- Review of performed works end of week.
- Act upon current area results in KPI's with special attention to financial results
- Willing to embrace and promote Vestas’ commitment to diversity, equity, inclusion and belonging

**Essential Functions**:

- Solid verbal and written communication skills; focused and effective listener; ability to effectively influence others to adhere to standard processes and procedures
- Ability to work in both a team-based environment and with limited supervision; should be capable of working remotely without need for supervision
- Ability to identify problems and solve them through root cause analysis; demonstrate solid pragmatical skills and significant attention to detail
- Proficiency in Microsoft Office Suite computer skills (Windows, Word, Excel, PowerPoint, Outlook and SAP)
- Ability to implement processes to efficiently conduct required administrative tasks.
- Ability to work effectively with others
- Ability to travel to job sites as needed
- Ability to maintain a valid driver’s license

**Education, Training, and Skills Required**:

- High school diploma or GED required,
- Associate or Bachelors’ degree preferred
- 1 -3 years minimum of business support experience in either inventory or office administration, wind industry experience preference
- Experienced in working with enterprise resource program (Salesforce/SAP desired). Demonstrated ability and experience in planning, logistics, scheduling and inventory control
- Professional organizational skills with LEAN experience
- Minimum 30% travel required between multiple sites; valid driver’s license required. More travel is required with advanced positions. Passport for international travel is required
- Technical and planning framework understanding
- High degree of flexibility(working in changing environment)
- Ability to work in a time-sensitive setting.
- Self-organization
- Safety awareness
- Solid time management and demonstrated organizational skills to ensure department goals are met
- System user of MS Office, SAP and Salesforce

**Physical Demands**

While performing the responsibilities of this job, the employee is regularly required to sit; use of hands and fingers to handle and feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stand and walk. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

**Work Environment**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable people with disabilities to perform essential functions. The environment is an open office setting and the noise level in the work environment is usually moderate.

**What you will receive**

We offer an attractive salary and one of the most comprehensive benefits plans in the industry, including:

- Benefits coverage within your first month
- Training Program
- Flexible Time Off policies
- 401(k) plan
- Global bonus

**About Vestas**
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind