Guest Service Agent

1 day ago

Canmore, Canada Spring Creek Vacations Full time

**REQUIREMENTS**

This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule.

**DUTIES**

The duties of this position include, but are not limited to:

- Processing payments for Vacation Rental Properties stays.
- Greeting, welcoming, and checking in guests as they arrive.
- Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
- Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
- Responding to emergencies on site, following company procedures.
- Keeping the Vacations Office neat and tidy.
- Doing a reconciliation at the end of each shift.
- Assisting the Housekeeping team, if and when the need arises.

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- Store discount

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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