Service/quality Assurance Manager

2 weeks ago

Oakville, Canada Caivan Development Corporation Full time

**Company Mission**:
Excellence in community development and home building through efficiency, optimization, and innovation.

**Company Values**:
**Grit**: A team who perseveres, is resilient, and has the stamina and courage to commit to the win.

**Integrity**: We make promises thoughtfully and deliberately and then follow through.

**Curiosity**: We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.

**Strategic**: We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.

**The Role**:
The Service/Quality Assurance Manager is responsible to conduct PDI’s with Homeowners, help monitor quality control,30 day Tarion lists, year-end Tarion lists and second year Tarion lists and be a liaison between construction staff and Homeowners and deliver Caivan’s marquis _Move in Ready _inspections**.**

**Key Responsibilities**:

- Assess work is completed per plan, scope, and customer selected options and extras.
- Conduct Caivan’s move in ready (MIR gate 1) inspection.
- Conduct Caivan’s PDI inspection.
- Audit houses at PDI (MIR Gate 2) for level of completion and quality from initial MIR inspection.
- Be proficient in Caivan (finishing) scopes and act as an ambassador of Caivan quality.
- Track and drive Homeowner Survey initiative.
- Conduct pre inspections on all 30 day and 1 year Tarion lists.
- Supervise and schedule all seasonal exterior items to completion.
- Respond and assess all homeowner emergency calls.
- Support Caivan health and safety program while on site.
- Responsible for explaining Tarion warranty program to homeowners.
- Communicate repeat issues and on-going patterns and recommend corrective actions.
- Assess and attend all Conciliation appointments on site to address all escalated homeowner concerns.
- Regularly reviews and actions all scheduled appointments, service matters and deficiencies until point of completion.
- Support Service Technicians, as required.

**You will bring**:

- Post-Secondary education with a focus on construction management or related field an asset
- Minimum of 3 years of experience in a similar role within residential new home construction.
- Understanding of new home construction, specifically from a finishing perspective.
- Keen eye for detail, quality, and understand the fit and finishing of new home construction.
- Highly motivated, with a demonstrated passion for excellence and taking initiative.
- Familiarity with Ontario Building Code (OBC) an asset.
- Proficient working knowledge of Tarion’s Construction Performance Guidelines.
- Positive attitude, optimistic perspective, and diplomatic approach.
- Team player with the strong ability to work independently to meet goals and objectives.
- Comfortable with the use of technology, completing, documenting inspections via tablet.
- Flexible, with the willingness and ability to travel daily to assigned sites and to work at locations across the division.
- Must have a valid driver’s license and regular access to a vehicle.

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