Front Desk Agent

**Sussex Front Desk Agent**

The Front Desk Agent ensures guest satisfaction through courteous interactions, prompt problem-solving, and effective communication. They are also responsible for maximizing room sales by converting potential clients into guests. The role involves managing all front desk operations, including guest check-in/out, reservations, telephones, and handling payments, in line with hotel policies.

**Key Duties & Responsibilities**:

- Adhere to hotel policies and procedures.
- Maximize revenue by converting inquiries into bookings.
- Accurately register guests and handle room assignments.
- Coordinate VIP and special requests.
- Operate front desk systems, process payments, and balance shift totals.
- Maintain records, including guest registration and billing.
- Assist with housekeeping coordination and maintain positive working relationships.
- Perform basic maintenance tasks as needed.
- Ensure a clean and organized front and back office.
- Report guest complaints or security issues.
- Provide local area information and transportation details.
- Utilize the building management system to oversee our property-managed apartment complexes.
- Clean public areas as required.
- Cook and refill the breakfast buffet.
- Handle laundry duties.

**Skills & Qualifications**:

- Strong interpersonal and communication skills.
- Ability to sell and negotiate.
- Proficiency in English; knowledge of French is a plus.
- Basic maintenance skills.
- Ability to multitask.
- Eligibility to work in Canada.

**Competencies**:

- Customer Focus
- Teamwork
- Problem Solving
- Professionalism
- Reliability

**Physical Requirements**:

- Ability to stand for long periods and lift up to 25 pounds occasionally.

**Job Type**: Permanent

Pay: $15.75-$16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Sussex, NB E4E 1S8: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person