Customer Success Specialist

We’re looking for a **Customer Success Specialist **to support our customers, business partners, and sales team with answers to technical inquiries related to any of our products as well as third-party software, hardware, and video technologies.

**Who we are**

**Epiphan Video **empowers creators and businesses around the world to produce broadcast-quality content with intuitive, innovative, and trusted hardware and cloud services. Epiphan solutions see use in numerous verticals including education, live event production, corporate, government, and legal.

**Your responsibilities**
- Assist customers with any technical support issue related to our products and services
- Answer pre-sales inquiries regarding product uses and capabilities
- Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity and highlighting best practices
- Document customer feedback and route to appropriate team members
- Review the customer journey, identifying how it’s supported and taking a consultative approach in helping clients overcome issues and achieve goals
- Research, test, and resolve unique technical issues related to Epiphan products in conjunction with third-party software or hardware
- Provide technical demonstrations to qualified customers and business partners
- Work with team members, including third-party service providers, to ensure timely responses to customers

**Your credentials**
- Technology
- or video-related degree or diploma, or equivalent work experience
- 2+ years of experience in communications, marketing, sales, account management, customer success, or in a technical customer support role
- Excellent English language verbal and written communication skills is mandatory
- Strong strategic planning and project management skills
- Demonstrated ability and enthusiasm working with computing hardware and software
- Excellent troubleshooting and problem resolution skills
- Positive attitude and patience when working with customers who have varying levels of technical ability
- Experience working with video encoding/streaming, networking, and professional AV products is a strong asset
- Demonstrated ability to both work independently and collaborate within a fast-paced work environment involving frequent interaction with many other groups/departments

**Why you should apply**

**We innovate**

A career at Epiphan puts you at the forefront of AV innovation. We value ingenuity and seek ideas from every corner. Employees have room to experiment and take chances on never-before-seen solutions and workflows - because that’s how innovation happens.

**We’re a team**
When you join Epiphan, you become part of a tight-knit team of high-performing professionals. We collaborate within and across our departments daily, combining diverse skill sets and perspectives to achieve our goals.

**We care**
Our people take precedence. We maintain an inclusive and open culture where respect and empathy take the lead and everyone has a voice. We set work aside for fun-filled social activities, offer competitive salaries and benefits, and insist on a healthy work/life balance for employees.

**How to apply**

We thank all applicants for their interest, but can only contact those we intend to invite for an interview. No agencies, please.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Did you work with video encoding/streaming, networking, and professional AV products in the past?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical customer support or customer success: 2 years (required)