Customer Success Specialist

1 week ago

Ottawa, Canada Fullscript Full time

Fullscript is the leading platform for prescribing integrative health products and simplifying the path to lifelong wellness. We are the trusted care delivery platform for practitioners who want to create partnerships with their patients and want a simpler way to deliver integrative plans. We are changing the way health is prescribed and making a positive impact on the lives of millions through our work.

Experience what it’s like to work for a mission-driven company committed to helping people get better.

Are you ready to make a difference?

We’re hiring Customer Success Specialists to support practitioners and patients on our Emerson Ecologics platform.

**Who you are**:

- Service-oriented - it’s about proactive, personalized, efficient help that builds relationships
- High attention to detail - ability to see the full picture to provide the best support possible.
- Relationship builder - highly empathetic and strong interpersonal skills.
- Tech-savvy - interest and curiosity in how things work, passionate about new technology tools, systems, and platforms.
- Adaptable - You embrace your duties and aren’t afraid of new challenges.
- Team player - strong team mentality, thrive on connection, love to share knowledge and tips/tricks.
- Resourcefulness - knowing how and where to find answers.
- You pride yourself on excellent customer experience and enjoy engaging with others.
- You possess superb verbal and written communication skills.
- You possess organizational skills and are able to deal with information coming from different sources at once.
- You enjoy working closely with a great team to create an extraordinary user experience.
- You are flexible with scheduling to ensure optimal coverage for customers within the US and Canada,
- Knowledge of Zendesk, Slack, Sage500, and other SaaS productivity tools is an asset.

**What you'll do**:

- Troubleshoot issues and seek customer-focused solutions to ensure a seamless user experience.
- Successfully resolve complex customer inquiries through the use of multiple support tools and personal product knowledge.
- Build sustainable relationships of trust through open and interactive communication.
- Report trends, issues, and feedback to your team. Be adherent to queue volume and meet weekly SLA metric goals.

**What we can offer you**:

- Flexible schedule**: 12 pm to 8 pm** or **1 pm to 9 pm**.
- Flexible Paid Time Off program
- Fullscript’s RRSP program and Stock Options
- Flexible & customizable benefits packages with up to 2k for paramedical services (mental health, naturopathic)
- Discount on the Fullscript catalog of products for family & friends
- Training budget and company-wide learning initiatives
- Our **Wherever You Work Well **philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both.

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

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