Bilingual Customer Service Agent

1 week ago

Quebec City, Canada Napoleon Products Full time

Job Details

**Title: Dealer Experience Advisor**

**Key Responsibilities and Accountabilities**:

- Answer dealer inquiries on invoices, product, pricing, availability, and shipping.
- Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Provide the dealer the best possible ETA date using all available tools.
- Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues.
- Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits.
- Create return authorizations for dealers who wish to return product from orders. Coordinate with logistics support to arrange details and credits.
- Maintain and update dealer account information in all systems to ensure proper alignment of processes.
- Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills.
- Complete assigned projects and training. Obtain product knowledge to offer dealers the correct parts for orders.
- Input memos to correct order entry errors.
- Create relationships with internal sales team to ensure alignment of messaging to dealers.

**Education and Experience**:

- High School Diploma
- 1- 2 years customer service experience
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Visual or ERP an Asset.
- French speaking an asset.
- Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions.

**IGNITE YOUR CAREER **Some of our competitive benefits include:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Vision care
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Québec, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (required)

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