IT Support Specialist

**About Us**

For more than 33 years, Panago Pizza Inc. has built a reputation as one of Canada's premiere delivery and takeout pizza franchises. We are a Canadian-owned franchise business that invests in our relationships - with our customers, franchisees, and team members. We are committed to being market leaders in customer service, franchise engagement, and sustainability.

With 200 stores across the country serving over 8 million pies per year, we believe in the power of remarkable customer service. We are committed to delivering only the highest quality products to our customers.

Our offices are in New Westminster and Abbotsford, British Columbia. We also have a tight-knit group of virtual team players working remotely across Canada.

**Your Mission**

**Day-to-Day Responsibilities**
- Providing training to staff on existing and/or new technologies
- Educating users/team and continually grow the knowledge base
- Working with different service providers and vendors regarding new services, service outages, transfers, escalations and product evaluation
- Logging/tracking issues and inventory within our ticketing system to ensure proper documentation
- Completing MAC requests as well as participating in various projects as part of new technology rollout or maintenance
- Visiting sites and installing/configuring computer and network equipment as part of the new store opening, relocations/renovations or technology upgrades
- Other duties as assigned by manager

**Desirable experience and expertise**
- Post-Secondary Diploma or Degree in Computer Science or equivalent experience.
- Preferred 1-2 years of experience providing technical support.
- Ability to complete tasks fast and with high quality.
- Excellent customer service, people, interpersonal and communication skills.
- Excellent technical skills.

**Join us for a rewarding career**
- Competitive salary and vacation benefits
- Comprehensive dental and extended health benefits
- A company that has sustainability as one of its core values
- Corporate support for paid community volunteering
- Learning opportunities, including support for training, self-development, and well-being
- Support for the work-life balance, including a flexible schedule
- A personal pizza allowance to share the pizza love with your friends and family

**Additional Details**
- This position is on-site in our Abbotsford Head Office with ad hoc travel to our New Westminster Office and stores
- A vehicle and valid license are required
- Panago IT provides support coverage on a 24X7 basis Monday to Sunday
- Shifts start as early as 7 AM
- You will be required to work weekend shift (on rotation)
- You will be required to be on paid-on-call duty between the hours of 7 PM and 7 AM a few times per month

**Diversity, Equity, Inclusion & Belonging**

At Panago, we passionately embrace diversity, equity, inclusion, and belonging as cornerstones of our culture and business practice. We believe that a variety of backgrounds, perspectives, and talents is not just a strength but a necessity for our growth and innovation. To us, fostering an environment where everyone feels valued and empowered is more than a commitment—it's a reflection of who we are. Joining our team means being part of a community that celebrates differences, champions equity, and thrives on inclusivity. Together, we create a space where everyone belongs and every voice matters.

**Background and Reference Checks**

Any offer of employment may be conditional upon full background checks including a criminal record check, a credit check, employment and educational verification.